Review summary

P&O Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

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MW

Mr Wynne

1 out of 5 stars
Following my previous review

Following my previous review, I have received an unacceptable reply from ABTA. I am under the impression that P&O are literally unable to read, your reply states that you satisfactorily settled my complaint in April, yes, you settles that complaint, my complaint with ABTA was for the second complaint where P&O had oversold the cruise and were unable to fulfil my contracted booking of a suite of grade B6 or higher, you contacted me 72 hours before departure to advise YOU had oversold, so the ship could sail full, I had 2 options accept a downgrade or cancel!!! As my luggage had been collected and was already in Southampton, i was forced to accept the DOWNGRADE, but I confirmed at the time I was NOT happy, I confirmed AFTER I was NOT happy and im telling you now I am NOT happy, YOU were in BREACH OF CONTRACT.....

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sf

steve fletcher

5 out of 5 stars
Rule Britannia

Rule Britannia and its amazing destinations, just come back from a 14 night cruise and just wow, amazing ship with great entertainment and the destinations we visited were such great choices

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C

Consumer

5 out of 5 stars
This was an amazing family holiday with…

This was an amazing family holiday with spectacular service and entertainment. This was our fourth P&O cruise and they just keep getting better. The ship was beautiful and spotless. The entertainment option and standard was out of this world. We truely love our holidays with P&O and would recommend every time

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NG

Nigel Green

5 out of 5 stars
Mediterranean Cruise P&O

Just returned from 14 nights in the Mediterranean on Britannia. The whole cruise was amazing from start to finish. The entertainment, restaurants, speciality restaurants, cabin staff, crew, were all brilliant in what they did. Special mention to the entertainment guys in the Headliners show. Their work ethic was incredible, such energy! We’re off again soon to the Canaries with P&O and we can’t wait 😀

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All reviews

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Showing 301 - 310 of 996 reviews
HP

Had a wonderful time on Aurora June 7th…

Had a wonderful time on Aurora June 7th cruise to the Mediterranean. Absolutely amazing Food, Staff, Ship and Ports visited

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RH

Superb ships and staff

Superb ships, great staff and fantastic food. Always great destinations to visit and lots of shore excursions to suit everyone's taste.

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R

Great cruise

Great cruise Lovely destinations Fantastic shows Brilliant bar staff And don’t forget the food I can’t wait to book my next trip

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ME

Lovely cruise

From start to finish and everything in between was great, cabin clean and large balcony, food on every level was good quality drinks priced reasonably as opted not to get the drinks package as we don't drink a lot of alcoholic drinks, the ports we visited were beautiful but did not do excursion's as too expensive but did the bus tours which were good Overall a good cruise but think a smaller boat will be our next cruise as Iona is very big

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RK

Med Cruise Azura A523

P&O are a wonderful example in efficient organisation and customer care. Everything from arrival at the airport to the termination of the cruise was carried out to the highest efficiency. The food was exceptional and plentiful with huge choices. The staff were highly organised, always smiling, polite, helpful, hard working and smartly turned out. We felt valued from start to finish. The entertainment was a bit 'Butlinesque' but accept it for what it is. The only criticism, although not of P&O, is that we found the excursion to the Fairytale Villages from Taranto very disappointing it was overcrowded and very difficult to follow the tour leader. All the other excursions were wonderful and extremely well organised. To run such a slick and demanding programme with so many people to cater for and move around just amazed us. I would highly recommend P&O to anyone contemplating a cruise holiday.

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M

Just returned from our very first…

Just returned from our very first cruise. A trip on Britannia to Norway. A beautiful ship, amazing staff, great food and the most stunning locations. Definitely not our last cruise.

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TC

we were new to cruising we thoroughly…

we were new to cruising we thoroughly enjoyed everything from the food which was plentiful loads of choice to staff which couldn't do enough for you Entertainment varied for all tastes King Jam my absolute favourite and Alan in the Metropolis was great shore experiences very good we did a few trips I would recommend the Taboggan in Madeira great fun The captain was very funny on his daily announcements We had a great 1st experience and am looking for our next Trip on the whole our experience was very positive

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AW

Travelled on Iona from Southampton to…

Travelled on Iona from Southampton to the Norwegian Fjords . Exceeded our expectations cannot fault anything from our trip and excursions . Excellent value for the price.

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MJ

First time reluctant cruisers…

First time reluctant cruisers here.......and now converted! Had a simply wonderful time onboard the IONA, excellent staff and facilities, the ship is beautiful and clean throughout. We were well fed, well entertained and well looked after. Saw some stunning scenery while visiting the Norwegian Fjords - highly recommend. Can't wait for our next voyage.

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M

Amazing ship crew and food

Amazing ship crew and food. This holiday was perfect in every way. Iona is beautiful. The staff are friendly and professional and so hardworking. Cannot fault a single thing

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