P&O Cruises is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
It was just a lovely cruise. There was everything we wanted and being very much older, plenty of time to relax if needed. The staff are amazing, respectful and welcoming. The Baltic cities are wonderful sights and the talks by Dave Wright were inspirational and riveting. We went to every one. Loved every minute
The staff are at a different level. Just faultless.
What a beautiful ship, staff, food, drink, rooms the whole experience was memorable, my first cruise and a fantastic experience with great and beautiful locations visited in Norway.
Have recently returned from PO Britannia 10 anniversary cruise of the British Isles which we had been really looking forward to as it was visiting places we haven't been to before, although disappointed they cancelled our trip to Edinburgh. The cruise got off to a bad start for us it took nearly two hours from dropping our luggage off to actually get on to the ship (usually takes 20-30 mins) so was not happy it was exhausting and would have put of off if it was our first cruise. Luckily it all improved from then on and we had a fantastic and relaxing cruise. Food excellent and staff very friendly in particular Akrita and Stanley from the Meridan restaurant and Jenson our cabin steward. Britannia certainly pulled the stops out with the entertainment this cruise it was spectacular on deck and in theatre, you had to queue early to get a seat in theatre even though they did 3 shows a night it was full half an hour before show started. We did three shore excursions with PO and all where very good with knowledgeable guides on the coaches and the shuttle bus in other places was well organised. Sort the boarding out and back too 5 stars next time.
No description available yet.
Website
pocruises.com1,000 total • Write a review
After 2 years of saving (by my partner) a 2 week cruise around the Med on Arvia was something we both were looking forawrd to. This is our review & others may not agree but we met others who were of the same opion as us. Good Points: 1. Arriving was great, the off loading of baggage, collection of our car and the process to enter the Arvia was all very smooth & brilliantly organised. 2. Cabin nice with a balcony which was very much used during our 2 weeks (more on that later). 3. The ship was very well presented and everything looked clean & tidy (to say she had only been in for a few hours - credit to all the staff aboard. 4. Overall the staff were amazing from cabin cleaners (Mark on deck 11 was so so helpful), restaurant staff from the front of house to the waiters attending to your needs, the cleaning staff who never stop but always have a very polite greeting when your passing. 5. The disembarkation/embarkation staff were fast & efficient especially when were docked unexpectedly in Gibraltar. 6. The 'Behind the Scenes' tour was well worth the £75 each finished off with a glass of bubbly & canopes. 7. Black Tie nights are very very good & this tradition should be kept as long as possible, its rarely that the Men outshine the women in dress. Bad Points: 1. Baggage took an age to arrive at our cabin so much so we went to collect it ourselves as there was not enough staff to distributre in a timely manner, this prevented use missing the leaving Southampton departure party. 2. We were informed that if we took 'freedom dining' we could freely dine where & when we wanted but this was not the case (a) you are ruled by the app that takes over your life whilst onboard & adds to the lack of enjoyment of being on a holiday. (b) when questioning the reception staff they informed me twice that they had no idea what this 'freedom dining' was and because the ship was busy & the app should be used:( :( :( 3. The balcony we has was a great asset but unfortunately there were toe nails & long dark hair residues on the balcony of which i washed away to the edges as i didn't want to bother the deck cleaning staff (still there after 2 weeks). The bacony was also used far to much as you could not get a deck chair/bed on the promenade deck due to people hogging bed at 7 in the morning (mainly portside), not return for the next 4-6 hours because they had a bed on the starboard side of the boat where the sun was. This is supposed to be monitored but lack of staff to commit to this task where not available - it was like being in a resort with European guests who come from a country starting with G. The only real space was on your own balcony which then isolated you from getting involved with other activities (that all appeared to be over subscribed too). 4. Only having access to water as a free was a blessing but i expect this will become a paid for item in the near future (tea & coffee available in restuarants - Horizon primarliy), we did expect at least maybe some diluted juice but like most things on Ariva -it all has a price tag attached. 5. Food is average to say the least (think visiting grandma's) unless you pay & then it can be hit & miss. Sindu was a prime example, 1 evening was very good the week after i choose the lamb starter (bad) & main course & both were the Worst meals I had had in years. I was informed that main course lamb was fatty but it was so so disgusting that i would not even serve this to my dog, the waiter did explain & when he saw I wasn't satified with it he did offer to give me something else but at the point i just wanted to get out of there. 8. There is a very distinct lack of personal service at bars as a man will come and take your order on his tablet (ensuring they have your money) and then you can stand at the bar for 15 minutes waiting for it only to find its been sat at the other side of the bar left by the bar person (who has No Idea who ordered what, this happened a few time but primarliy in the SkyDome bar. 9. Kids - everywhere, we bought new swimming attire to enjoy the pools (more like paddling pools) but not once could we enjoy as there where children everywhere even the infinity pools had become child day acre centres. We booked the period 8-22 Jun 25 as chilrden where suppose to still be at school. 1 parent told me that because their child has a full attendance card they were able to take her out of school, the child was 8. Lastly: when you arrive at Southampton your informed that you can have 2 choices of disembakation, leave luggage outside the night before or Express which is clever word for - Take it Off Yourselves, which we did & were glad to get off. This was our very first cruise & unfortunately will be our LAST. There are good things but the boat was overcrowded, expensive (after paying thousands to get on the boat) far too many children & who on earth wants to walk around a hotel for 2to3 days (sea days)????
Date of experience: July 1, 2025
We thoroughly enjoyed our cruise to the Norwegian fjords on Iona. This was our first cruise and we couldn’t believe how efficient the process of embarkation and disembarkation was. The ship was extremely clean and we found all the staff to be efficient and helpful. We enjoyed all the meals we had on the ship and as we were early diners we didn’t have to wait too long to be served. We thoroughly enjoyed seeing the fjords which were beautiful and especially the trip which included the walk up to Briksdal Glacier. All in all we had a great experience with P&O on Iona and can thoroughly recommend the holiday.
Date of experience: July 1, 2025
My Norwegian Fjords cruise on Iona was my very first cruise ever. I went with three friends to celebrate one of their birthdays. The experience was absolutely fantastic. The ship had everything to make a perfect and special holiday. Our cabins were spotlessly clean (as was the whole ship) and every member of staff were so lovely, welcoming and so much fun. We experienced great food from the various restaurants and enjoyed all the shows and entertainment on board. All the outdoor facilities, including all the pools & jacuzzis, were brilliant. The on shore experiences were very enjoyable and the scenery breathtaking and stunning. I have made such wonderful memories on my cruise and can’t wait to experience another one!
Date of experience: July 1, 2025
We had a lovely cruise on the grand Canary on the Ventura the stuff was fantastic. Everybody worked as a team. If you ask them they will tell you where everything is the ship is a maculate. The food is fantastic. The captain was fantastic. Made us laugh. Thank you p&o my husband got that holiday for my 70 and it was or wedding anniversary of 52 years on holiday to
Date of experience: June 30, 2025
We booked a 7day cruise to enjoy a new experience and some amazing landscapes. The Norwegian fjords were just stunning and the 4 ports easy to enjoy. Brittania was a good choice for size, comfort and entertainment. The food was excellent and all the staff were friendly, thoughtful and professional. It was so easy to relax or join in and have fun. No hesitation in recommending this type of holiday with P&O !!
Date of experience: June 30, 2025
I had a wonderful time at Iona! The fjords were absolutely breathtaking, and the cruise itself was a truly delightful experience. There were plenty of activities to keep us entertained, and the crew went above and beyond — always supportive, attentive, and courteous. I highly recommend this trip to anyone looking for a memorable and scenic getaway!
Date of experience: June 30, 2025
This was our first cruise so we didn’t know what to expect The whole trip was amazing The service and the food and drinks were fantastic I would highly recommend P and O for a great experience
Date of experience: June 30, 2025
Had a wonderful time on Aurora June 7th cruise to the Mediterranean. Absolutely amazing Food, Staff, Ship and Ports visited
Date of experience: June 30, 2025
Superb ships, great staff and fantastic food. Always great destinations to visit and lots of shore excursions to suit everyone's taste.
Date of experience: June 30, 2025
