The product I purchased arrived well…
The product I purchased arrived well packaged and quicker than I expected

11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
The product I purchased arrived well packaged and quicker than I expected
Great service prompt dispatch at a great price
Really fantastic service! On Saturday I wanted to get a flight case for a session on Monday. My local store (Birmingham) did not have one there but said Manchester had one and they could get it to me on a Sunday delivery....and they did! I've just recieved it. Hugh was the person in Birmingham who sorted this out. He was brilliant and I am so thankful and very impressed.
Very easy to order and pay
Simple and easy to navigate and to make transactions on the website , my order came a little bit quicker than predicted which was a day before the expected delivery date , the package was well packed for the safety of the product , it was also delivered by safety and care by the parcel company which I’ve had an excellent experience in receiving my product
Easy to order, good value guitars !
Ideal product at great price!
Purchase was so easy and you provide a wide range of instruments at a very fair price. Looking forward to receiving and try it out!
Me and my brother in law rang the store in Bristol as we were not sure on something about a drum kit I bought so we rang up as we didn't know what delivery date would be. The person on the phone re assured us it will arrive within two more weeks. Very polite as well.
Product never arrived, unable to track parcel
Smooth process
The site was easy to use and the purchase was simple. An amazing selection of guitars and equipment!
Pleased with purchase
Good price and prompt delivery
You stocked the piece of percussion I was after and the process of buying it went smoothly. Many thanks
The guitar product delivered exhibits exceptional quality. I intend to engage your services in the future.
Excellent customer service and helpful staff. Competitive prices too. Really good contact from the staff regarding order and delivery updates. Couldn’t have been more helpful.
Excellent service First class delivery Thank you David
The item was well packaged and arrived in perfect condition. Very happy.
Quick delivery
Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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