Very easy and straightforward method…
Very easy and straightforward method for buying an instrument

11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
Very easy and straightforward method for buying an instrument
Good price, quick delivery
Quick service satisfactory product
Speedy delivery. Yamaha DBR10 - good speaker.
Fast and efficient service.
Simplicity and time frame all good
PMT was very quick in sorting my issue. I purchased a Fuel Tank T-REX, However, I found out that the 9v outputs weren't isolated to each other. Unfortunately, the description of the product in their website doesn't mention this. Then, I canceled the purchase, and I asked the refund. They reacted very quickly by giving me the refund the day after and canceling the order for me. Good experience and good timing.
Excellent comms, kept informed of despatch and item delivered swiftly and safely. Love my new (to me) Aria TA40
Very Good perfect
My trusted go to for all music PA/equipment needs. Excellent service always
Easy to use website
Great company to deal with, very helpful great products.
I have visited the PMT store in Oxford and found the staff and store to be excellent and also ordered a ukulele case which had to be returned because of size issues and that was a great experience. I had no hesitation in buying online from the company and it was a seamless transaction. Thank you.
Fast and easy to order online for click and collect at my nearest store
Informed responses to questions
I was told that the delivery day was Thursday so I waited for it all day. It arrived on Friday morning whilst I was at work and my security camera caught the delivery driver drop the package from his shoulder into the floor onto one edge of the parcel!!! He then left the package behind my bins with it sticking quite a way out, with it on view from the road. Luckily I’m at the end of a cul-de-sac and the keyboard is un damaged. I certainly won’t be buying anything from you unless I can pick it up from the store. Parcelfarce suck ass dude!
Notification of delivery and I was not in either occasion when delivery was attempted. Now have a long journey to collect item. Not very helpful at all.
The guitar is fantastic and arrived promptly. I wish the action was lower but not a big deal and in fairness, it’s normal for a new guitar. Very satisfied with the guitar and the price.
Fantastic service as usual. Everyone I dealt with were very friendly and knowledgeable.
delivery was as expected.
Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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