A Perfect Online Experience
Everything went so smoothly - It's one of the guitar shops you can really trust - easy to order and reliable delivery of exactly what you wanted!

11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
Everything went so smoothly - It's one of the guitar shops you can really trust - easy to order and reliable delivery of exactly what you wanted!
Was easy and secure and my delivery is coming tomorrow 28th May 2025
Great service
The guitar was great, didn't have to wait for delivery. Only poor point was the poor quality of the gig bag, very thin with little protection. I looked on line but can,t seem to get a more protective bag for my new guitar.
We had no knowledge at all about the guitar we wanted to buy for our daughter on her 18th. The chap I spoke to was phenomenal!!! Worked to our budget, collected information about our daughter to make sure the product suited all her needs (and then some) absolutely fantastic customer service! Easy purchase and delivery options, I can’t recommend this company enough. ABSOLUTELY FABULOUS 🩶
Pretty good although it could of advertised the average wait times on pre order before you order
Easy to find the accessories I wanted on their website, good prices, (and shown as VAT incusive, which I like). Dispatch was fast and the packing good. A company well worth buying from. Great service!
I am happy with my purchase, delivery and support that I received to setup the product.
Nice and straight forward with easy payment methods.
Great, thanks
Great guitar, great price, great service
Great job from the team
Competitive pricing and always great service from knowledgeable, passionate staff.
Purchased the amplifier at a very good price and I am very happy with its performance. The delivery was supposed to come on the Tuesday but did not arrive until Wednesday which was presumably a mistake by the courier. PMT did a good service.
Excellent service got a b stock item very pleased with it
I ordered a guitar and it was delivered quickly. The guitar was packaged very well.
It was quick and easy to use with lots of payment options
Bought a Roland FR1X accordion from the Newcastle store - first dealt with Lewis who was great, even went off to get me the serial number so I could work out exactly how old it was. Had a couple of hours think, then spoke to Gaz, who was also great, and clinched the deal. Both were knowledgable, friendly and decent - no pressure applied - and the accordion arrived quickly afterwards, very well packed indeed, and exactly as described. I will definitely use them again and thoroughly recommended.
Well impressed with everything Well setup Checked Thank you
ordered a Yamaha GC32S classical guitar which was £200 cheaper than anywhere else and was delivered well packaged couple days later box fresh condition. Very happy.
Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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