Super easy and great guitar!
Super easy and great guitar!

11 months ago
Big thank you to the amazing service offered at the Newcastle branch, especially from Nick. Helped me loads with my A-level project which I am doing about guitars.
Super easy and great guitar!
Amazing customer service! First time using this company and the customer service team went above and beyond in regards to communicating and helping with an issue. I will definitely be returning in future as a result of this.
Good price for the guitar, delivered on time and well packaged.
Yes everything was good
On time delivery good product and price
Very easy ordering with prompt email confirmation The team were very helpful when I need to change delivery date
what we wanted delivered when they said, what more could ask for...???
On time, item exactly as described and fits requirements
Quick easy ordering process. Snare head ready for collection when I arrived. In and out in 5 mins.
I found just what I was looking for in the B Stock! Great price and next day delivery - cost free!
Bought a pair of Evox 12 off PMT years ago and my experience was fantastic. I often go into one of their shops when I’m about the county with the show. Always drop a few hundred quid of drum stuff. I’m a very loyal customer and generally, I was a GAK guy for years. But now they’ve gone, PMT are one of two of my go-tos now. The other is just a drum shop, so I do try and be fair. So recently just picked up some studio monitors, arrived in good time and in good packaging. Gonna plug them in now!
Excellent service
Despite Parcel Force failure to manage next day delivery and an item missing from the delivery. A simple phone call resolved all problems. I look forward to making more purchases from PMT in the future.
Very good customer service
Ordered a synth shown as in stock, but it wasn't. Arrived late and in used condition, with marks and worn keys.
We had amazing 1-1 service from Mike. Really comprehensive conversation about guitars, personal requirements and supporting an intermediate guitar player in stepping up into a new level of guitars. We got to play lots of guitars. Perfect 90minutes.
I have only just placed an order, got confirmation on line and you are asking me "how did we do?" ffs guys! Ask me after/if I get what I have ordered eh?
My Mooer audiophile came on time, was exactly what I hoped it would be and was well packed. I've had my eye on one of these for a while and seeing it at a great second hand price gave me all the excuse I needed to get it.
easy online ordering and fuss free pick up. Good item at a great price
I have purchased from PMT several times and have always been happy with their service. This particular time was especially good as the guitar I wanted had been reduced from the last time I looked and this prevented me buying the same product from another retailer. The guitar also came very quickly and was exactly as described.
Based on analysis of 46 reviews rated 1-2 stars for PMT Online
“I ordered an electric guitar on 28”
“No replies can’t get through to customer service etc on phone and no email replies”
“I ordered an electric guitar on 28”
“Give me my amp that I paid for”
“I had a mixer returned to them in April”
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PMT Online receives high praise for its excellent service and fast delivery, with many customers noting the ease of navigating the website and the competitive pricing. Reviewers express gratitude for the helpful staff, particularly highlighting experiences at the Newcastle branch and quick email responses. However, there are significant concerns regarding delivery issues, with numerous complaints about orders not arriving and difficulties in obtaining refunds or returns, especially following the company's recent insolvency. Customers report feeling frustrated and scammed, with some unable to reach customer service for assistance. Despite these critical issues, the majority of reviews reflect a positive sentiment towards the service and product quality. Overall, PMT Online is viewed favorably, though it faces serious operational challenges.
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