PLS Solicitors Reviews

We recently completed our house purchase with PLS Solicitors (Ref: 622833) and Lucy and Caroline were absolutely fantastic throughout the process. They were professional, efficient, and always quick to respond to any questions we had. The communication was clear and timely, and we always felt well-informed and supported. Everything was handled smoothly and without unnecessary delays. We wouldn’t hesitate to recommend PLS Solicitors, especially Lucy and Caroline, for anyone looking for a reliable and friendly conveyancing team. Ashley & Thomas

Considering this was all done via a portal it was pretty efficient but a lot better to communicate via email not via the portal app as I found this very difficult to manover around. I was kept up to date and they did stay in regular contact

Matthew has been extremely helpful with a fairly lengthy, complicated conveyancing process. Always kept me informed, timely response to queries and very reassuring to have him on my side through this.

Matthew Howard was the best conveyancer that I have ever had the pleasure to work with. His communication was excellent and he had no hesitation in picking up the phone to impart information to me. He dealt with an exceptionally difficult conveyancer for the other side in a very professional manner and had the patience of a saint. I would highly recommend him and if I need a conveyancer in the future I would not hesitate to make use of his services again.

We are very grateful for the kind and professional support we have received from PLS. Dalia was amazing person to deal with, very talented young solicitor exceeded our expectation by the quality, efficiency and unique level of service delivered to us. Dalia, surrounded by very professional colleagues and amazing managers kind and helpful, always ready to step in and work towards best result and offer crucial advise, completion done just in under 4 weeks, we could not believe it. Dalia was very professional and helpful throughout the transaction which increased our confident by explaining the process in great depth with clear illustration and detailed guide of the steeps expected to go through during the purchase, all this done before signing any documents or the client care pack. Dalia introduced us to PLS portal system which we found incredibly useful tool to use during the purchase process to speed communication and exchanging documents efficiently. Dalia was constantly chasing our case putting extra effort by getting in touch with our mortgage broker, estate agent and the buyer solicitor actively asking for updates and if any matters need it attention was escalated without any delay. A huge thank you to PLS for their outstanding customer service and professionalism. From our fantastic experience, we highly recommend PLS to anyone without any hesitation. Definitely we will use your service again.

PLS Solicitors has been absolutely excellent. Gemma, Lauren, and their entire team were incredibly helpful throughout the whole process of our buying and selling. They were always available, answered every call & email, and clearly explained each step along the way. We would highly recommend this company to anyone looking for professional and reliable solicitors. Many thanks again!

From the onset, it was clear that PLS would be more expensive than others. This would have been acceptable if it came with a corresponding level of professionalism and expertise. Unfortunately, my experience suggests otherwise - I found them to be disorganised and lacking in competence throughout the process. One issue involved the withdrawal of funds from our Lifetime ISAs. PLS charged £150 per withdrawal, but in return provided little to no service. In my case, they sent the wrong forms and offered no guidance, leaving me to figure out the correct procedure myself. Had I filled out the form they provided, I would have been charged an additional 25% on top of my withdrawal. Essentially, I paid £150 just for someone to sign and date a document that I had to provide - there was no real expertise involved. For comparison, other solicitors we considered charged around £0-£50 for the same service—PLS charged three times as much and delivered far less. PLS also caused delays that ended up costing us financially. A simple failure to take proper notes during a phone call meant our process was pushed back, forcing us to pay an additional month’s rent. This wasn’t an isolated incident - phone communication throughout was unreliable and frustrating. After exchange, we encountered further issues. We were sent documents watermarked "DRAFT" and after querying we were reassured we just needed sign and return them. After doing so - having arranged a witness and everything - we were informed that the wrong documents had been sent and we needed to sign the final versions instead (without the "DRAFT" watermark). This was another unnecessary inconvenience caused by a lack of attention to detail. If you’re still considering PLS, be extremely cautious when using their portal. They frequently attempt to add a variety of additional absurd charges. In our case, we noticed unexpected extra fees added to our file, which were suspiciously retracted without explanation after we queried them. It gave the impression that they were testing whether the fees would go unnoticed. The PLS mobile apps were particularly poor - the save function didn’t work, and the forms differed from those on the web-based version, leading to further confusion. The web-based portal was slightly better, but not my much.

Gemma and team have been so helpful, efficient and friendly throughout the whole process making it all incredibly easy to navigate.

I highly recommend this company. I first used their services when purchasing my property and found them to be very reliable and professional. Most recently, I had the pleasure of working with Liam, who truly left a strong impression. He is exceptionally professional, detail-oriented, and demonstrates a high level of integrity and expertise. Having Liam handle my case gave me complete peace of mind — I knew everything was in good hands. Thank you once again for the outstanding service, and especially to Liam for his dedication and support.

Thanks Caroline for explaining everything in detail. Highly recommended.

Lucy and her team were all fantastic in helping me with my house purchase recently. They made the whole experience a very pleasant one with any questions I had quickly answered. The process was a smooth and quick one. I will definitely use them again in the future.

Big thanks to the excellent Shahrukh Jameel who is extremely patient , knowledgeable and willing to share that knowledge unlike some solicitors. Shahrukh made the process feel a lot safer and I had my full trust in him that he was at all time carrying out the duty of care he is meant to. Shahrukh also became someone I could raise concerns to knowing he will always have an answer. Shahrukh answered my questions always within a few hours, if that.

Really good communication, all the team from PLS understood my conveyancing to the point I’ve already asked them to convey another sale for me. Thank you PLS especially Lucy Hubbard team

Gemma and Lauren have been outstanding in providing professional support. Every time I've called or emailed they have been prompt and have taken time to answer my queries and explain properly in friendly manner. These days it's very difficult to get a good service let alone outstanding one therefore PLS need to be proud of the Gemma and Lauren to have them in their team!

I would highly recommend PLS SOLICITORS to all my friends and share them with everyone need They have amazing team working and all of them have got the good customer service skills My case of mortgage was handled by Ellie and i had a quick efficient ,reliable, smooth stress free service One of the best solicitors ever i would say Thanks alot for helping me us and keep up the good work Appreciated❤️

Sophie Wardle and her team has been doing an amazing Job so far from the first time they made email contact with me up to finalising the exchange of contract. Email responses have been swift, and the process was made seamless by them. I look forward to completion and moving into my first home.

I have used pls a few times, and it went well before. This time I purchased a leasehold property, where I repetitively asked will outstanding service charge be paid by seller, so there was a fund in retention for 6 month. But not long enough as management company published the last year service charge after 9 months. Now been told there is nothing they can do as the fund was released back to seller. They were aware that new statement was going to come out later then retention period but did not advise anything. the manager just said it is bad luck that I will likely need to pay for it. I was never advised about the risks of short retention fund periods otherwise I would push for 12 months. I have Asked a few times on how long the retention fund will be held for. No response. I am considering going to legal ombudsman. As why I have to pay such large amount of service charges that is liable of the previous owner.

Excellent teamwork from Lydia, Matt, Will and all their colleagues . They were responsive, speedy and helpful. In addition, accessing the tracker was reassuring.

As a first-time buyer, I couldn’t have asked for better support than what I received from PLS Solicitors. A big thank you to Liam Johnson, who was professional, approachable, and always quick to respond. His clear communication and guidance made the mortgage process much less stressful. The customer service and professionalism throughout were outstanding. Highly recommend PLS – especially Liam – for anyone going through this for the first time!