PLS Solicitors Reviews

I recently had the pleasure of working with PLS solicitor, and I can honestly say the experience exceeded my expectations. From the very beginning, they were professional, approachable, and incredibly knowledgeable. They took the time to clearly explain every step of the process, answered all of my questions patiently, and kept me well-informed throughout.

My only experience of them is loss of time and money, and of shock. About to leave them, even after my case got taken over by department manager. Week 8 of simple part-ex, they have every document since week 1. I've been asked for documents multiple times, my emails ignored and never even acknowledged. I hear from the other side and parties, more updates on my case than I do, but only wrong ones where PLS claim to be waiting on those documents they've had multiple times. To kick it off, I got assigned to someone who just started their holiday for 2 weeks. I asked them to explain a couple of question's on a document, instead they didn't reply but sent it to the other side, and to make it worse their online system had a fault and wrong answers were sent. We should have been moving a month ago. I had to ring 6 days to get a manager call back. The complaints manager does NOT exist, even after I found the correct email for her as the one on the engagement letter was wrong. I'm so confused how there's so many good reviews, and then what we've experienced.

I used PLS for the first time and l have to say they have been fantastic so far from start till the exchange. Truly impressed by the attention to detail and professionalism of Ellie Hamer’s Team . Everything was completed flawlessly and on time. As a first time buyer the process can be incredibly daunting. Massive thanks to Jemma and Lucy as they made the process much easier for me, they answered my many questions and always explained things in depth. Jemma and Lucy were very kind and always on the end of the call when I needed them.They have great knowledge and answered all questions I asked. It actually felt like that they cared. I would highly recommend PLS Solicitors, and huge thanks again to " Jemma and Lucy “ I couldn’t ask for a better experience. Highly recommended!

Dear Matthew Howard I am writing to express my heartfelt thanks for all the support, dedication, and professionalism you provided throughout my case. Your guidance and hard work played a crucial role in helping me achieve a successful outcome, and I am truly grateful. From the very beginning, you made sure I understood every step of the process, and your expertise gave me the confidence to move forward. Your attention to detail, clear communication, and tireless efforts did not go unnoticed, and I appreciate everything you’ve done on my behalf. Thank you once again for your outstanding service. I will not hesitate to recommend your firm to others in need of legal assistance. Warm regards, Christophe Pansu

Selling my home was one of the most stressful times of my life! My buyers solicitor was absolutely dreadful. Kept making mistakes through incompetence and dragged the whole thing out for 5 months. However, Matthew at PLS was supportive throughout, always completing tasks and sending documents in a timely manner. Keeping me updated whenever he could. Honestly couldn't be happier with this company. Thank you Matthew!

Gemma Wilson and her team couldn't be more helpful or professional. Any problems that we experienced during the process were dealt with, with speed and efficiency. There was always a member of the team available by phone or email. We found the whole portal experience easy to use.

The whole process lasted around a month with PLS, from the offer being accepted to the exchange date. We worked with a man called Jordan. He was so quick to respond and solve any problems. Even if our solicitor was not available, the workers at PLS helped immediately without a fuss. I would definitely recommend PLS.

I used PLS for the first time and l have to say they have been fantastic from start to finish. We were very fortunate to be looked after by Sim Sanger and her excellent team, l cannot fault them, in particular there communication and willingness to answer my many questions made for a first class experience. I would highly recommend PLS Solicitors, and huge thanks again to "team Sanger"

We have brought and sold with PLS solicitors and the process has been fairly easy from start to finish. Everyone in the Gemma Wilson team is very helpful, confident and polite. The team itself in Gemma Wilson are very nice ladies and friendly. The process has been very straight forward and would definatley use PLS solicitors gemma wilson team again. Thank you to the team.

We have just dealt with William Kerrs-Farmer with a house move. We had a really great experience, he made sure we understood all phases of the move and was on hand to discuss any queries I had. He also guided us on time scales and what form was needed for signature and when. I would highly recommend Will and PLS and would use them again!

I would give 4* but over all I had the best experience, I googled through the internet and was happy with the reviews I decided to go along with them , James was in charge of my case but communication was very poor from his side I had to chase him for updates , I almost thought it was never going to be possible within 3 months , but later in the process Sean took over and there was a great progress and great communication from his side I was able to get my house keys finally. I couldn’t fault anything, am just happy I went along with them.

We had a fantastic experience working with PLS Solicitors throughout the process of purchasing our new home. From start to finish, they were professional, responsive, and incredibly supportive. Their clear communication and attention to detail helped make what can often be a stressful experience feel smooth and well-managed. We truly felt that they had our best interests at heart every step of the way especially 'Lucy' from their team. We’re so grateful for their guidance and expertise, and we wouldn’t hesitate to recommend them to anyone looking for a reliable and dedicated solicitor for their property needs.

Lucy and her team made moving into our first home as easy and stress free as possible. The portal was easy to navigate and the emails back and forth where quickly responded to. Would definitely recommend and would use them again.

First time buy for us. We were recommended to use PLS and we couldn't be happier with that idea. We spoke to Lucy and her team and from the start we were given alot of information. Thought our heads were gonna blow. But it made sense. We asked questions and got answers straight away. We were asked for things. We got the items required and sent them straight away and then we got a reply saying received it was brilliant and straight forward. (Could even say I didn't know buying a house was this easy) Great communication through telephone and emails. Understandable answers. Only let down for me was the portal. My partner would message saying the portal has been updated looking for additional things and my phone wouldn't show it for a couple of days. Guess it's a old phone issue. But I would still recommend PLS solicitors.

Sam woods was our solicitor and we felt supported and well informed throughout. Isabelle was there as her right hand woman when needed - great team work

My experience with PLS solicitors was great, especially Hannah, Alex, Brad. The process was smooth and their feedback was prompt. Thank you very much.

Great experience from Alex Spragg and her team. Kept me informed every step of the way and everything went smooth, so just like to say thank you for everything.

I’ve used PLS for a couple purchases now, second time around I was offered discount which was a great start, they are very efficient and will definitely be using them on purchases in the future! Shout out to, Real Estate 3- Armi and Ruby for all the assistance. Regards

Adam Haygarth was extremely helpful and efficient in getting my sale over the line.