PLS Solicitors are the absolute worst
PLS Solicitors are the absolute worst. They almost made me lose my first home if not for the developer who was very helpful and kind. Mails to PLS takes almost a week to get a very unhelpful response, other times two weeks. The frustration was so much that I cried. I put a call through to try work out a solution, they sound so nice on the phone and after the call, will send another unhelpful email to compound the situation. If I complain to the developer, they will tell him they just need a form from me, meanwhile the eventual email they send asks for several more things that are dependent on other follow ups. There’s so many instances but I don’t want to bore you. After passing all the hurdles, got to say of exchanging contracts, they asked I send the physical deed to them and if they don’t receive, they will refuse to exchange despite asking for and receiving an electronic copy of the deed. That was plain callous. Reply: I have absolutely no problems with any firm carrying out strict checks on source of funds, I was very responsive at all times as my email replies would confirm. The issue is the extremely slow response time used by your team. This one aside, how about requesting for the “physical deed 3 hours to completion time disregarding the fact that I might be at work, not anywhere close to home, let alone getting a courier to deliver same within that timeframe? The same deed that an electronic copy had been sent to your team days prior and they never mentioned that completion would not happen without the physical copy? Honestly if I could rate you a zero, I would be happier.