Avoid!! I should NOT have trusted the reviews!
My only experience of them is loss of time and money, and of shock. About to leave them, even after my case got taken over by department manager. Week 8 of simple part-ex, they have every document since week 1. I've been asked for documents multiple times, my emails ignored and never even acknowledged. I hear from the other side and parties, more updates on my case than I do, but only wrong ones where PLS claim to be waiting on those documents they've had multiple times. To kick it off, I got assigned to someone who just started their holiday for 2 weeks. I asked them to explain a couple of question's on a document, instead they didn't reply but sent it to the other side, and to make it worse their online system had a fault and wrong answers were sent. We should have been moving a month ago. I had to ring 6 days to get a manager call back. The complaints manager does NOT exist, even after I found the correct email for her as the one on the engagement letter was wrong. I'm so confused how there's so many good reviews, and then what we've experienced.