Efficient
Efficient, quick, easy and contactable

10 months ago
My experience with PLS solicitors has been great. The whole process was so easy with them. I would definitely recommend PLS solicitors for conveyancing. Thank you
10 months ago
Alex Spragg and team have been super helpful throughout the whole process; friendly and kind with their advice, clear with communication, and everything has felt incredibly easy and straight forward.... See more
10 months ago
Good service from Sophie W’s team at PLS. Great portal for customers, team very friendly and quick to respond when contacted. Great communication on the transfer day. Highly recommended!
Efficient, quick, easy and contactable
I used PLS to purchase my new house. They have Kept me updated frequently and always had quick responses from our case manager - Kerri has been amazing, Kerri made the process easy and explained everything clearly. Would recommend anyone to use PLS -Thank you so much for all your help!
A really awful experience as a FTBer for several reasons, key points being: 1. The business model appears to be to simply dump 20+ files on an online portal with zero explanation as to what they are, how they’re relevant and what they mean. Many of these files can be over 100 pages long and full of legal jargon. You are left on your own to figure them out by yourself. You can book a phone call but only in 30 minute slots and asked, ‘What do you want to know?’, then given abrupt answers. The files are not named logically and in my experience several of them were corrupt (could not open), or irrelevant/obscure. For example I opened more than one which was just a giant logo? It seems like the bare minimum effort is given. The files aren’t even named, they’re often just strings of numbers making it very stressful and time consuming to remember what you have/haven't read and to recall later on. I suspect the solicitor just copies/pastes bulk files into a shared folder and calls that a good service. As a FTBer I had no idea what a TR1, TR6, Section106 etc is, so it took a significant amount of time trying to learn all this, which is something the solicitor should be explaining. 2. The solicitor failed to detect a large planning submission for a block of shops/businesses on both sides of the road a literal stones throw from the property, making what is currently a quiet, low traffic area, a future nightmare for parking/noise/construction works etc. They insist that it ‘isn’t their job’ to find such applications (despite the application being submitted months before the planning search took place). The only evidence which gave me a hint as to these plans was a single line in one of the 20+ forms put on the portal. The true extent of the plans I found out myself by asking on a local Facebook group, in which multiple people were aware, and (thankfully) one member guided me to the district gov website where multiple files were found fully documenting the plans, even including a comments/objections section for the address of the property I was buying. Yet somehow the solicitor missed this. I found this out on the day of exchange and swiftly pulled out. Apparently planning searches/search pack is not designed to find things like this? Ridiculous. 3. Several requests/queries went ignored or unanswered. The ones that were, were once again uploaded to the portal without any notification to say they had been, and as usual were in an unreadable format with text in random parts of the page and the answers were to questions I never saw, so it made no sense. Multiple files had to be sent across in email and even then, some were corrupted. On one occasion when chasing a query up, I got a reply saying ‘sorry I must have got distracted’. PLS don’t, however, get distracted when sending you the invoice. Overall just a needlessly stressful, complicated and confusing experience. A stark contrast to the experiences I have heard from friends/family. A good solicitor should carefully explain each and every document in full, and not miss something as crucial as a shopping complex by the property. Go elsewhere, even if it means paying a bit more. I unfortunately got suckered into the ‘recommended solicitor’ by the seller. Lesson learned.
Sean Hibbert is a star. From start to finish Sean has helped me with any issues or queries I had immediately and I could not thank him enough for all that he has done throughout this process. I was recommended by a family member to work with Sean Hibbert directly and he did not disappoint. Could not have asked for any more and will definitely be working with Sean again in the future. If you are thinking of using PLS, ask to work with Sean and it will be the best decision you make. Thanks again Sean!
Will, Matt and team made both selling my house and buying the new one a pleasure. Very helpful all the way through the process and even made every effort to accommodate my very unreasonable request to complete in my purchase in a very tight turnaround time! I would 100% use them again and recommend to anyone!
Shahrukh Jameel - What can i say! He is the best of the best! Always answered my queries within 2 mins of my email. RAPID RESPONSES!! He completed my conveyance process under 45 days. What a legend! i was really doubting this company however Shahrukh has made this journey feel so relaxed. Whoever gets Shahrukh Jameel as a case handler - you will be really glad! Best wishes!
We found Will and Matt at PLS Manchester to be very helpful and informative all the way through our selling and buying process! The online portal was also extremely useful as well .We would definately recommend and definately use again in the future.
Such a great experience - couldn’t fault PLS at all. Kept us updated frequently and quick responses from our case manager - Arshad. Made the process such a calm and happy experience. Would recommend anyone to use PLS -Thank you so much.
I recently used the services of Jack Fox at PLS Solicitors and was very impressed. He was extremely helpful, efficient, and always available to answer any questions I had. He made the entire process stress-free and easy to understand. I would highly recommend Jack and PLS Solicitors to anyone looking for a reliable and professional legal service.
We have nothing but praise for PLS Solicitors. Our house purchase went through with no problems in a matter of three months. We were kept up to date with every step and when I phoned they were always kind and helpful. It has been a very easy journey in no small part down to PLS. Thank you.
Hi, PLS processed our purchase and we have received a decent service from them. Our solicitor Sean was on the process at all times and made our stressful journey seamless. Thanks and highly recommended.
PLS, helped me a lot with the purchasing of my first house. Matthew Howard, guided me through the whole process and made everything verry clear for me. Thank you PLS!
Received a great level of service from Satwik throughout my remortgage process. Satwik kept me up to date through every step of the process and ensured a prompt turnaround. Thanks again! Bradley.R
Very helpful. Always happy to answer questions. Quick responding
We have had a fantastic experience using PLS to sell our previous property & buy our new property. We have been under Peter Shell & his team and have had nothing but a positive experience with Peter & Michelle. We found the PLS portal particularly helpful as we were able to go on and use the ‘tracker’ to see exactly what was going on. Peter & Michelle replied quickly to my (many) emails & always explained things really well. Thankyou so much guys!
Shahrukh responded quickly to all of our queries. We were grateful to have swift replies from Shahrukh when our sellers solicitors were working more slowly. As things got more complicated with our purchase having a management company involved, Shahrukh explained things clearly on a telephone call to me. This was helpful to understand why there was some delays. Thank you to Shahrukh and the lovely lady on his team who I spoke to when I called concerned. We also used PLS for our sale and this was much quicker due to there being no management company involved. Was impressed by the efficiency and quickness of response to queries etc.
We had a great experience with PLS solicitors everything was quick, easy and efficient, shahrukh was very helpful and answered all of our questions as being a first time house buyer is stressful as it is. We would listen to our friends morning about their solicitors, and we couldn’t relate at all lol! Thank you so so much
My wife and I were first-time home buyers. It's tough for us because we don't know where to start. All of their communication was on the 24/7 website. You have to be very diligent about checking the apps now and then. With a busy schedule like ours, it takes time for us to read all the documents. We also need to talk to the developer sales agent if we have any questions as they work hand in hand. They e-mailed us regularly for some updates. It was easy to communicate with them as everyone on their team was very helpful. We are now closer to our dream home. Thank you very much Lucy Hubbard team. Thank you very much.
AVOID. PLS has ended up COSTING MY COMPANY THOUSANDS OF POUNDS in interest over the next 5 years by missing the deadline on a mortgage application. They were hard to reach, slow to react, and difficult for other parties to work with. The Secured Lending Team in particular was almost deliberately obstinate and difficult. Use someone else.
As first time buyers, we had to chase for any update on our purchase and waited long periods for a response. Our conveyancer seems to feel we were mithering and the tone in her responses was rude. Ultimately our purchase fell through due to the chain and pls took a long time to acknowledge this. They only replied quickly when it came to us paying our bill. They made this process a lot more stressful for us than needed and were unhelpful. Disappointed as they were recommended by our mortgage. advisor
Based on analysis of 43 reviews rated 1-2 stars for PLS Solicitors
“The Customer relations is very poor”
“This wasn’t an isolated incident - phone communication throughout was unreliable and frustrating”
“Four years ago, I entrusted them to handle a straightforward Land Registry matter, which they took payment for at the...”
“I am extremely disappointed with the service I received from this firm”
“The whole process was delayed”
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PLS Solicitors is a conveyancing firm dedicated to providing comprehensive legal services for property transactions in the UK. The company offers clients access to the PLS Portal 24/7, allowing home buyers, sellers, lenders, and developers to securely review and manage their cases online at their convenience. With a focus on streamlining the conveyancing process, PLS Solicitors aims to reduce the stress associated with buying or selling property. Targeting a diverse clientele, including first-time buyers, seasoned investors, and housing associations, PLS Solicitors employs a team of experienced professionals who guide clients through each step of the property transaction process. Their services are designed to ensure that clients receive informed support and secure the best deals, ultimately providing peace of mind for individuals navigating the complexities of property acquisition and investment.
PLS Solicitors receives high praise from many customers for their efficient and supportive service throughout the conveyancing process. Reviewers frequently highlight the professionalism and friendliness of the team, noting that they make complex transactions feel straightforward and stress-free. Many express gratitude for the clear communication and quick responses, particularly during critical moments like transfer day. However, some customers report issues with customer relations, citing poor feedback and communication regarding sensitive documents. Despite these concerns, the overall sentiment remains overwhelmingly positive, with a significant majority recommending PLS Solicitors for their reliable and helpful service. Overall, PLS Solicitors is well-regarded for their effective support in property transactions.
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