PLS Solicitors Reviews

Matthew has been fantastic throughout our sale / purchase in stark contrast to our buyers solicitor. He kept me informed each step of the way and responded promptly to any questions (there were many) that I had.

We’ve been extremely grateful for such wonderful support and commitment from Sean hibert he’s been amazing proactive and supported us with many daily updates through the process I can strongly recommend PLS to anyone

I would really recommend PLS. We worked with Matthew Howard who was reliable, quick to respond and a joy to work with. Our buyers solicitors threw a lot of spanners in the works and Matthew dealt with them professionally and in a timely manner.

I would like to express my gratitude for the exceptional service provided by Mr. Liam Johnson. Despite the process of purchasing my flat taking nearly a year, he remained highly professional, proactive, and dedicated throughout. His hard work and persistence ensured the completion went through smoothly. He was always helpful and available to address any concerns. I truly appreciate his efforts and highly recommend his services.

We wanted to Remortgage the process from start to finish was excellent. Nikhil and the remortgage team 2 kept us informed and it was all done via email and links which was easy to navigate and complete in good time.

Very responsive and professional - Sean Hibbert

Highly recommend Sean Hibbert, fast and efficient.

Perfect! - Lucy Hubbard's team, especially Caroline, were amazing during our new build purchase, fantastic and prompt communication always. HIGHLY recommended. A+++ Dave & Yvonne

Had only a month to complete on a new build. Persimmon had recommended PLS and they couldn’t have been quicker or more helpful. Easy to contact the team dealing, either by email or phone and prompt responses.

After the initial contact and switching teams, the whole process was ok as a first time buyer I wasn't sure what the bar was, but a couple of things (pointed out to them at the time) that their "sales" flier mentions - costs of around £947 in the section beneath it mentions OTHER COSTS /POTENTIAL COSTS.. Now, given that it’s a new build house and they are "new home specialists" there is no mention anywhere on the flier of the Activation of new home warranty of £95+ VAT. So rather than the enticing £947 plus potential additional costs of maybe £609 totaling around £1560, my bill was actually £3110. It would have been cheaper for me to use our local conveyancer. Being more transparent with the costs would be preferable, I felt a quite mislead and just a number and when I aired my concerns and complained on the costs, and having to have the completion statement done twice, there was no real concern from them or any good will gesture. I Miss the days of real customer care. But they got the job done. Would I recommend them? No probably not at this stage and my feedback will go back to Taylor Wimpey EA who recommended them. UPDATE 14th March 2025 Had a call back as suggested in early February with a promise he was going to look in to it and follow up with me with an outcome. But to date not heard anything since. Surprised? Not really. Just a number aren’t I. Confirmed.

Amy and her team have been absolutely brilliant. I went with PLS due to Louise’s attitude and confidence she instilled in me about their capabilities to deliver a huge task in a very short timeframe. Once passed on to Amy’s team, herself and colleagues delivered massively. I unfortunately had a horrible experience buying a house (not due to PLS) and my anxiety got quite bad during the process. Every time I rang PLS (and that was a lot!) they never once made me feel like I shouldn’t have, they always met me with empathy and care, giving me context if they couldn’t answer and clearly explaining along the way. If I had to give any criticism it would be the final bill, I was left disappointed that this was much higher than the initial quote, but due to the timescales I was dealing with I haven’t bothered to chase it up. Overall extremely pleased and would recommend in a heartbeat especially for a new build!

Outstanding service! Can’t thank this company enough as they have been fantastic from the first day until the completion day. Would recommend this company to anyone us looking for a fantastic customer service! Exactly what you want when you’re buying your first house.

From exchange to completion PLS were fantastic. Loved the app so I could see the progress. The communication was spot on, everything went smoothly and if I had a query it was answered promptly. Would 100% recommend this company

Recommended by Persimmon Homes when we were part-exchanging our old property and buying a new build. We only had 6 weeks between starting the process and completing. Team were fantastic and kept us up to date at all times making sure we knew what was going on. Anything we needed help with they were on hand to help with straight away and liaise with the other solicitors. Everything completed on time just before Christmas, with PLS helping to take away any unnecessary stress from us at an already stressful time.

Very helpful and efficient. Brilliant to work with everything went smoothly and everyone was haply to help at anytime!

PLS were amazing for us, a hassle free purchase of our new home. They were extremely helpful and very informative, just the service you need during a house move transition. We highly recommend them. (596477)

Lucy and her team were the absolute best, fantastic communication, updating me along the way! The portal is so easy to use, uploading documents is simple and tracking your case all the way to the very end, thanks for all the support, 100% would use PLS again

What I can say absolutely negative experience ,we were selling and purchased the house and took 6 months to complete .I would say this firm is very much tick box if everything is ok no problem but if the case is a bit complicated the don't have a clue what to do. Super stressful and painful time for my family constantly ringing them for updates and pushing... Never again So pleased don't go ahead with them!

Genuinely don't know where to start with this firm. They came recommended from the new build developer and, lacking a better option, we decided to go with them. This ended up being a huge mistake on our behalf. From start to finish, I can't think of a single thing that they did well. If I had to pick my biggest complaint, it would probably be the lack of communication. I would say the only time they were forthcoming with communication is when they were letting us know of the additional fees they were adding on. It seemed that they were a strange mix of not doing things unless chased up, but then would try to make you feel guilty for chasing them. There was a boundary dispute with the property I was part exchanging, which PLS were absolutely no help in resolving. They made me answer the same questions at least 5 times, asked for photos of the same things again and again and offered me no solutions to get it sorted. Eventually, after close to 2 months of zero progress, I liaised with the buyer directly and resolved the matter without the help of PLS. Imagine my surprise when this was finally sorted, the buyer’s solicitors ready to exchange, that PLS decide that they had some additional enquiries they wanted to raise on my purchase. (They’d had approximately 6 weeks to do this, but waited until the other party were ready to exchange to raise them). This caused the developer to call me and threaten to pull out of the deal due to frustration and lack of progress. When the final completion statement was generated, it was incorrect as the discount for using them for both a sale and purchase hadn’t been applied. When I pointed this out, they took zero responsibility and just said ‘I’m not quite sure why it wasn’t applied’. So, I would encourage anyone using them to check the completion statement thoroughly. Then finally, just to round out the horror show, the part exchange process requires £500 to be retained as a clean & tidy fee, to be released after 21 days provided the property was left in a reasonable state. Of course, the 21 days came and went without any sign of the funds being released. I emailed on the 22nd day, then after chasing again a week later they told me it had been refunded. After doing some digging, I realised they’d sent it to a savings account on the 25th day, not my current account which I had requested. Reading the reviews on TrustPilot makes me think it’s very much a gamble on who you get assigned to your case as to how smoothly it will go. I've seen other reviews be deleted if names are mentioned so I'll just say that we must have just drawn a short straw. Either way, you couldn’t pay me to use this firm again and I would actively discourage others from engaging with them.