Pinoy Tourism receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Good day! I just wanted to thank you PINOY TOURISM, it’s my second time around to booked this EXCELLENT travel agency . The staffs are very accommodating and very responsive specially to sir EMIL who’s assisting me till the end!! Highly recommended this travel agency,best experience ever!🙏
July 1 – We visited Pinoy Tourism (agent: Ms. Cyra) to apply for an A-to-A exit. My boyfriend trusted her since she was the one who booked their tickets for their vacation in 2024. She offered a Sharjah flight for July 3, which we accepted because he needed to exit as soon as possible. We paid AED 1845. Initially, we thought she would apply for a Sharjah visa, as other agencies had told us that Dubai visas were risky due to high rejection rates. However, we later learned that what she actually offered was for a Dubai visa. Ms. Cyra explained that for cancellation cases, they typically apply for a Dubai visa, but for tourist visas, a Sharjah visa is being applied. July 2 evening – My boyfriend left Abu Dhabi for his 3 AM flight from Sharjah on July 3. July 3 – He exited to Kuwait and then returned to Sharjah, waiting for his visa. Before 6 PM, we received notification that his visa had been rejected. She informed him and asked if we wanted to reapply for a Sharjah visa, which would cost AED 1378. Given this situation, I decided to check with another agency and Re-applied his visa. Unfortunately his visa is still waiting for approval. July 5 Before 6PM, i received a call from Ms. Cyra, informing that we needed to book a flight for my BF ASAP because immigration had called and receive a warning that if he didn't leave that night or early the next morning, he would be deported. I asked her to check available flights and costs, and she found a one-way flight from Sharjah to Singapore for AED 4169. I called my friend, a travel supervisor at Bin Saleh, for help, and she contacted Ms. Cyra to discuss the situation. My friend advised me not to book the ticket, saying it was unlikely that immigration would call over the weekend, especially given that no visas were being approved. Following her advice, I decided not to book the flight. July 6 – At 11 AM, my boyfriend’s visa was approved, and he entered the UAE. To anyone reading this, please be careful when dealing with agents, even if the company is legitimate. You might experience something similar, and it seems some agents are taking advantage of the situation.
Extremely disappointed. When I asked about the possibility of an overstay fine, the agent said nothing and didn’t suggest rescheduling, even after seeing my mom flight details. She should have advised me properly, but showed no initiative. I ended up paying a fine and needing an outpass—all of which could’ve been avoided. Not professional at all.
And what happened with appointment was that we were clearly told ( on voice message) that our appointment is on 2/5/25 and then on 30/4/25 around afternoon randomly while discussing documents we discovered that appointment is on 1/5/25 ( No one mentioned to us that appt date has been changed) We had booked train tickets (140£ for both of us) to london on 2/5 We had to urgently book an emergency leave from hospital in order to attend appt on 1st and we even faced loss of 140£ train tickets since they were non refundable !!!
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pinoytourism.co.uk184 total • Write a review
Their service was excellent! We did not expect them to be hands on in assisting us with our documents. They are really helpful and accommodating with all our queries. Friendly staff. They made us feel secured. We definitely recommend them for their visa assistance services.
Date of experience: October 24, 2023
Looking for an appointment slot in getting an appointment for Schengen Visa application was a struggle for me but Lyn helped me to book and the rest of the process. She was indeed a great help for me to get a visa and would recommend Pinoy Tourism to others as well.
Date of experience: October 24, 2023
Was recommended by a friend. Absolute amazing service. Great communication, straight to the point & was a very smooth transaction. Lyn was amazing through out the whole process. Would highly recommend!!!!!
Date of experience: October 16, 2023
This is my 4th timing using their visa service.. they very quick and reliable . I would keep using their services in future .. Sonia
Date of experience: October 16, 2023
Excellent and very helpful. Thank you
Date of experience: October 3, 2023
I needed a visa for my father in law who is an Ugandan citizen to UAE which was proving very difficult for us to sort out ourselves. I contacted Pinoy Tourism based on the reviews they had and they were excellent. Lyn responded to all my messages promptly and was very patient regarding all my questions. The process was quick and my father in law received his visa with no issues. Would highly recommend the company.
Date of experience: October 2, 2023
hey helped us all the way from completing the documents up to the day of our visa appointment. Mr. Faiz was very helpful, he even escorted me going inside BLS, he was friendly good company and good staff thank you for your support
Date of experience: October 1, 2023
Good service, honest, and reliable.
Date of experience: September 30, 2023
