Over a year ago
Sabrina at PD Insurance was very helpful in reviewing and renewing my car insurance. Thank you.
Over a year ago
Don’t trust this company, all they do is to rip off the customers regardless of their duties and responsibilities, very bad experience to deal with this company, I will not renew my insurance policy n... See more
Over a year ago
Our experience with PD Insurance reflects a pattern of denial rooted in vague, discretionary policy language that obstructs responsible veterinary care. Despite advertising coverage for retained deci... See more
Over a year ago
DO NOT TRUST THIS INSURER ALL THEY DO IS THEY TAKE YOUR MONEY ! WHEN YOU HAVE A PROBLEM THEY DO NOT ASSIST . ABSOLUTELY THE WORSE INSURER IN AUSTRALIA !!!!! Under third party insurance most other ins... See more
I sold a vehicle. Sent an email to cancel policy. And get a.call back. Nothing happens. I ring leave on hold . Very poor I feel they steal.your refunds. Ombudsman may help
I have car insurance with this awful company. It took 4 weeks for them to be ready to book my car in for repairs. Fortunately, it was drivable. Like others, I've spent hours on hold only to be asked to leave a message, which is never returned. If I do get through, they don't make notes about my call and subsequent calls are plagued with problems. They say they'll call back with an update but never do. I've asked them to follow up regarding an overcharge to my repairs but every time I call they say they're still waiting for a third party. I ask them to chase it up and they say they will but never do. I will never insure with them again and can't get out of my policy quickly enough. It's true that you get what you pay for. DO NOT INSURE WITH PD INSURANCE.
I made a claim online but no one contacted me after that. I tried to call them but no one answered the phone. After being on hold for 31 minutes, I was asked to leave a message and hung up. I logged in to my account and tried to chat with someone online. Again, no one answered. The robot asked me to leave contact details and said someone will contact me. Definitely avoid this insurance company!
Took out comprehensive car insurance + roadside assistance with this company. Reached out four roadside assistance and not one of my phone calls was answered, ended up having to leave my car and go and buy a new battery myself. When trying to cancel the roadside assistance policy and get a refund, I was met with hostility and no apology whatsoever. 100% would avoid - I would hate to thing how a claim would be handled.
Worst customer service ever experienced. No way of contacting company at all following my claim. Regularly spending up to 55munutes on hold, before being told to leave msg. No calls returned. No response to emails. Car has now been off the road for 3 weeks with no end in sight I cringe at every ad touting for new customers when they do not provide service to existing ones
Based on analysis of 19 reviews rated 1-2 stars for PD Insurance
“We strongly encourage any potential customer to scrutinise their policy wording, particularly the exclusions section,...”
“AVOID this scam company, i can not believe this like gang company can operate in Australia”
“Our experience with PD Insurance reflects a pattern of denial rooted in vague, discretionary policy language that obs...”
““This email is to inform you that your Insurance Policy is currently in debt with us due to non-payment” In bold: “Y...”
“AVOID this scam company, i can not believe this like gang company can operate in Australia”
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PD Insurance is a trusted provider of affordable car and pet insurance solutions tailored for Australians. The company offers straightforward insurance plans that prioritize value and customer service, allowing individuals to protect their vehicles and beloved pets without incurring hefty fees. With options for multiple pets and additional coverage add-ons, PD Insurance aims to meet the diverse needs of its clientele. Targeting pet owners and vehicle owners across Australia, PD Insurance is committed to delivering attentive service and a simplified insurance experience. The company prides itself on its accessible online quote system and efficient claims process, ensuring that customers can manage their insurance needs conveniently. By focusing on quality coverage at competitive prices, PD Insurance seeks to be a reliable choice for those looking to safeguard their assets while enjoying peace of mind.
PD Insurance receives a significant amount of negative feedback, with many customers expressing frustration over the company's policies and claims process. Reviewers frequently describe their experiences as disappointing, citing vague policy language that leads to claim denials and a lack of support when issues arise. Common complaints include slow claims processing and poor communication, with some customers feeling harassed by the company's follow-up practices. However, there are a few positive remarks about the helpfulness and professionalism of certain staff members, with specific praise for individuals like Sabrina and Patricia who provided excellent service during interactions. Despite these positive notes, the overwhelming sentiment reflects dissatisfaction with the company's overall reliability and customer support.
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