pbm Property Management Reviews

great speedy response from Tia in accounts, refreshing to see, please keep it up PBM!

Fraudulent liars. No service provided for months. They have been unable to send us our accounts for some time and now claim the reserve fund is 0. Avoid PBM. We will be seeking legal advice.

had a misunderstanding, but Sabrina resolved it immediately and put my mind at ease. It was great to experience customer service where someone actually picks up the phone and resolves the issue right away. I really appreciate the prompt and efficient support. The person who assisted me was called Sabrina. Thank you.

Very helpful representative who helped with my query and responded in a quick and efficient way. Hope all my future interactions stay like this too. Thank you, Sabrina’s

Having to give 1* is salt in the wound, an action I would rather do several times a day than have to deal with this company any longer. From our service charge account being depleted, little to no credit control on late payers, year end accounts not being available for 2-3 years, and even when received they do not seem right, to repairs not being undertaken and when they do happen we are told by contractors they can’t complete jobs because they haven’t been paid… a shambles. Also paying for an out of hours service that barely works is a joke when there’s actually an emergency. We are continually being allocated a new property manager, having to explain all the issues over and over again because staff leave with little to no notice (or notice that we aren’t given) the new property managers aren’t introduced to us formally until we ask to speak to the previous to be told “they’ve left”, or receive their automatic reply to emails, this is not limited to the managers but appears to be all departments within the company. We can only imagine what the office management is like taking into account what the management of our building is like. Heed the negative reviews, they are a welcome warning if you are looking for a new property management company.

I have always found the Team at PBM very personable and super helpful, thank you to Carlee and the admin team for always being prompt on addressing matters. A great service as always!!!

I had a problem logging into my account and Carlee sorted me out by resetting my password super quick. Amazing. Well done and thank you.

Another day another new manager it’s honestly laughable how many ‘new managers’ there is constantly. Why do so many people leave this company?? I’ve never ever came across anything like it. I have lived in this building 5 years and none of the problems have ever been sorted. I dread to think what this place will look like in another 5 years. Every email they send all look the same. They just repeat themselves but don’t ever sort the issues. Embarrassing. We have these stupid little zoom meetings which are f***ing pointless because they just tell us what we want to hear time and time and time again.

After much perseverance from residents we have finally managed to get rid of PBM from managing our estate, when we got this news we actually celebrated. The company has a revolving door of employees, in our 3-4 years of PBM we have had around 6-7 account managers, who all seem to be eager but ultimately have no power to help clients and the managers do not provide any support at all - a lot have "left before they where pushed" as told to me by PBM staff when we got a 4 hour site visit once upon a time. Emails are regularly ignored, prices are high and fictional additional costs are regularly sent but if you ask to get any information regarding your account you will be ignored - we have still not received our accounts from 2023 with responses ranging from "our finance guy is sick" to "he's on holiday" this has been happening now for over a year. We have had no services for nearly a year, prior to this the services where very poor. We had a £5k cost back in August after having months of neglect for our communal grounds and promises it will get better but we have not had a single gardener here since then. Communal cleaning was originally contracted to the same company who was supposed to be doing the gardening this was to "Save money" which resulted in two poor key services and no saving past on to us residents. Gary Cane who is the co-owner has been on every email and only responded once with partial information letting residents know that there was a £50k discrepancy to our accounts that needed investigating - we have had no response since nor any information regarding this which is very worrying. For an inside look at what happens from staff POV, check out glassdoor reviews. This company is the worst company i have ever dealt with, costing me so much time, money and stress to try and get key services we have paid for - i have even had to go and get my own quotes for services to give them! Avoid like the plague, terrible company that is rotten to its core! Update: This morning i have had to phone in to get any information about our account, PBM do not know where our Estate funds have gone and are still working on our 2022-23 accounts so can not give us any more information. Another reviewer wrote and is also happening to us: From our service charge account being depleted, little to no credit control on late payers, year end accounts not being available for 2-3 years, and even when received they do not seem right, to repairs not being undertaken and when they do happen we are told by contractors they can’t complete jobs because they haven’t been paid… a shambles. Also paying for an out of hours service that barely works is a joke when there’s actually an emergency.

PBM has been steadily declining over the past two years. I am utterly frustrated with the need to constantly escalate issues to their management, only to be met with a complete lack of ownership. Recently, their staff turnover has been alarming, leaving us repeatedly explaining the same issues to new team members. It’s an absolute joke of a management company.

I’d give them a 0 star if I could. We had them removed as a managing agent after 3 years of absolute abysmal service. Their staff quit constantly, no one is trained or knows what they’re doing and since leaving our site they have refused to cooperate or hand over our funds, which will lead to a very costly legal backlash for them. If you’re looking for a new managing agent do not use them. Their staff are clueless and the owner has no idea how to run a company or managing properties. It’s a joke to him.

This company is shocking. Complete lack of a clue how to maintain and run a service contract. They are slow, ignore emails and seem to waste our money . Large additional payments for free holders to top up there incompetence in getting repairs done. Main entrance door reported faulty smashed and not locking allowing anyone to enter building, 3 years ago reported this and still no repair just excuses. AVOID AVOID

I am a leaseholder of an apartment at birchen house managed by pbm or should I say unmanaged do not under any circumstances use this company to manager your property they charge extortionate service charges and do zero maintenance the building was newly renovated when I purchased and within 5 years has fallen into disrepair thanks to Pbm’s lack of maintenance, They will sell you the dream and give you a nightmare. Chris r

I would like to write a review regarding Mihir Shah who is a service manager at PBM, he has been very helpful towards me as a contractor. He has gone above and beyond and has always tried his very best to keep us in the loop over a new contract even though its not his site or area but its during a very busy time for them so he ensured i was kept in the picture. He has been extremely conscience towards me and the company at all times and always took my call.

They are none conductive or do not communicate. And repairs are left for months or just not done. They do not manage your building they take your fees and do not take responsibility for Repairs. Your welfare and living in a safe building that for the last 2 yearshas been soul destroying All monies have been paid for over 2 years for roof and window Repairs still not done. We pay outrageous Management fees for repairs and such like . When repairs are reported they are not done. When we the tenants and the owners email they are never answered no complaints are treated as urgent. We have cameras that need to be wired in 12 months we have been waiting for some kind of security ,at a cost of 300 pound to have the. Working no comments. Main entrance door fixed to be broken again a quick fix . The money spent on fixing these over a period of time they could of been replaced wasted..moneys. after the fire no clean up walls, ceiling, carpets doors black with smoke damage. Aerials not yet fixed If you only listen to who pays your wages we would not have complaints to this standard. This has now gone to the Health and safety of Standards you are not fit to manger.

If you ever come across a property managed by PBM, RUN. This company is a complete disaster. We’ve been paying service charges, yet the building is falling apart. Maintenance is neglected, communication is non-existent, and they clearly don’t care about the properties they manage. I honestly don’t understand how they’re still in business or why anyone would want to work with them. Stay far away.

A single star is far too generous for this incompetent company. How they haven't been investigated by Trading Standards yet, is beyond me, perhaps it is now time. From management down, PBM is by far the worst company I've had the displeasure of dealing with. Gary is as useless as the rest of his staff. The turnover of staff is a reflection of how poor it must be internally. Why you'd apply to work here is beyond me. To anyone reading this, stay clear, if I can save one other person from this management company, this review would have achieved something, and saved another from excessive demands, non existent management, unqualified staff, and in general a sh-t show of a company. To anyone hoping to find an alternative way to lodge a complaint, please contact RICS.

PBM are currently in a different league compared to some of the underperforming previous incumbents. The team are cogniscant of the need to ensure the development is a nice place to live; crucial to meeting this goal is the leadership role of the estate team. Estate Manager Abdul Aziz is delivering. The cost of property management services is a challenge yet the PBM team delivers value for money within budgetary constraints.

It’s refreshing that since PBM PROP MGT took over at W3 Bromyard Ave, residents received regular updates, events, and sharing residents Assn Mtg feedbacks. And actively engage residents, also remind residents to maintain social decorum for a peaceful, safe and clean environment in the W3 estate. June 2024 was when the W3 team from the estate Mgr Abdul Aziz & his team at Concierge incl Sam, Allwyn, Frank, Terry, and rest met me. Thanks heaps ! David

As a new owner at Greenwich Peninsula I had previously had difficulties making phone contact with PBM to discuss service charge & ground rent mechanics. However, today I was able to discuss my queries directly with Sabrina (Elstree Admin) and she was exceptionally helpful at resolving my issues. Hence my 5star rating.