pbm Property Management
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Extortionate Water Rates Demand!!!
UPDATE: following copying in the MD of PBM, I was contacted promptly and have now had a satisfactory response to all the questions I had and I have been issued with a revised bill. Once I received a response, the management of getting to a resolution was swift and efficient. Thank you. Hopefully there will not be a similar problem with the water meters in the future. Extortionate Water Rates Demand!!! I received an invoice in May 2024 for Water Balancing (2023) and Water Estimate (2024) to the value of £2900. Previous years have been c. £200-300, so this was considerably more and I have been trying to question it ever since. I have sent numerous emails, I have spoken to the office and I have still not received the information I have asked for. Having gone back over my records, I have now noticed I did not receive a water usage statement for months of Aug-Dec 2022, not a single month in 2023 and January and February 2024. The usage they are saying the flat used in 2022 is vastly above the water statements I did receive for Jan-July 2022, so I do not agree with their demand. I am happy to pay what I owe, not what they want to charge with out the evidence of usage. It is a one bed flat with one occupant, not a 5 bed house with a family of 6!!! The lack of response is disgusting! They are quick enough to chase me when Ground Rent or the Service Charge is due (which is extortionate too!), but very slow when I am asking for them to prove I owe them nearly £3k!! This started in May and is ongoing at the time of writing at the beginning of August. Not good enough!