PayLater Travel Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Hi there, I love and appreciate the support from Ela, and of course, her hard work to assist me through the online issues regarding our flight. Thank you so much to the team and Ela for helping me out. Thank you, Peta Ah Poe
My first encounter on the assistance chat was with Mila, who asked for the PTL number but then left me waiting and never returned. I waited for 15 minutes before Jaja stepped in. Jaja was incredibly helpful—quickly looking into the issue, resolving it efficiently, and processing my refund. Thank you, Jaja, for your assistance and for reassuring me throughout our conversation that you would take care of the issue. I truly appreciate your support and professionalism.
Very easy and helpful service provided by Ari. Pleasant and polite transaction.
Bettie from PayLater was absolutely efficient and she corrected the name on the ticket immediately after sending an email
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PayLater Travel Australia made booking my dream vacation so easy! The ability to pay in installments took the stress out of budgeting, and the customer service was exceptional. Highly recommend for anyone wanting flexibility and great deals on travel!
I like to commend Mariel on her dedication in helping me managing my booking. I was so worried about my booking because I can’t find it on the airlines website. But Mariel help me and resolve my issue managing my booking. It’s such a relief. Thank you Mariel and PayLaterTravel for amazing customer support.
It was hassle free, easy to understand and someone available on line if I needed
I’m happy with it. Fast responses and good conversation. Thank you so much. Speaking with the service team helped me get exactly what I was looking for.
