PayLater Travel Australia is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Hi there, I love and appreciate the support from Ela, and of course, her hard work to assist me through the online issues regarding our flight. Thank you so much to the team and Ela for helping me out. Thank you, Peta Ah Poe
My first encounter on the assistance chat was with Mila, who asked for the PTL number but then left me waiting and never returned. I waited for 15 minutes before Jaja stepped in. Jaja was incredibly helpful—quickly looking into the issue, resolving it efficiently, and processing my refund. Thank you, Jaja, for your assistance and for reassuring me throughout our conversation that you would take care of the issue. I truly appreciate your support and professionalism.
Very easy and helpful service provided by Ari. Pleasant and polite transaction.
Bettie from PayLater was absolutely efficient and she corrected the name on the ticket immediately after sending an email
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paylatertravel.com.au1,000 total • Write a review
Communication has been very helpful, quick and you guys assisted with everything I requested. Thank you guys for making my time an easy one. You guys are awesome especially the two lovely staff members I dealt with, one through the live chat and Jonna. Thank you again for the wonderful experience.
Not only did they fix my mistake it was done quick and they were very understanding
Jane was swift and effective with handling my request today. I’d recommend anyone to use paylater travel for flexible travel payment arrangements
I have booked with Paylater over 4 times now and have a trip booked for June next year also. I love the convenience of paying fortnightly and the length of time to pay. Sometimes prices can be slightly higher than booking with the airline directly however the convenience of paying the trip off outweighs this in my opinion
Thank you was great to book with you needed last minute tickets but worked with pay later excellent.
Thank you, team, for providing flexible payment options—I really appreciate it! One small request from my end: could you confirm the flight ticket details directly from the official airline's website? While I have received the flight details from your website, I feel an additional confirmation from the airline's website would be a more reliable way to verify the booking. Thanks again for your great service!
Prompt response to my email enquiry awesome! My questions were answered with information given.
