Avoid ParcelABC – Dishonest Pricing and Terrible Support
I had a terrible experience with ParcelABC and strongly advise against using their services. I booked a shipment, paid the full quoted price (€53.13), and received confirmation. An hour later, they suddenly demanded an extra €32, claiming a "remote area delivery fee" that was never disclosed upfront, and the delivery address is not even in a remote area. This was not a mistake—it’s a clear bait-and-switch tactic: they lure you in with a lower price, take your money, then refuse to ship unless you pay more.
When I challenged this, their customer support was useless, offering only copy-paste responses while ignoring all my questions. They even tried to justify this by saying their system simply didn’t detect the extra charge earlier—which is their problem, not mine. No legitimate company operates this way.
Thankfully, PayPal ruled in my favor and refunded me, but I’ve also reported them to consumer protection authorities. Companies like this should not be allowed to operate.
If you value honest pricing and real customer service, stay far away from ParcelABC.
EDIT REPLY FOR ParcelABC:
Your response is not only misleading but also an outright attempt to rewrite what actually happened. Let’s break it down:
You did not "fairly" refund me – PayPal ruled against you.
You claim that you voluntarily refunded me, but that is completely false.
I filed a chargeback through PayPal’s Resolution Center, which resulted in PayPal ruling in my favor. This means PayPal determined that your business engaged in unfair and deceptive practices—not that you "decided" to be fair.
This dispute leaves a record (a stain, if you will) on your PayPal merchant account, which increases your risk rating as a business.
Your Terms and Conditions do NOT override consumer protection laws.
You say that extra charges are mentioned in your T&Cs, but that is legally irrelevant when they are not disclosed before payment.
Under EU Directive 2011/83/EU and Romanian Consumer Protection Law 296/2004, all charges must be clearly stated before purchase, not sneakily added after payment.
It is not the customer’s responsibility to cover undisclosed costs—it is the company’s duty to be transparent and accountable.
Your pricing model is deceptive and anti-consumer.
You admit that your system failed to detect the extra charge beforehand. That is your problem, not the customer’s.
This prevents customers from making informed decisions and comparing competitors, which is exactly why consumer protection laws exist.
If the correct price had been displayed upfront, I could have chosen a competitor with a much better offer. Instead, you took my money under false pretenses and then held the shipment hostage unless I paid more.
Trying to downplay this as a "rare situation" does not excuse deceptive practices.
The frequency of this scam does not make it acceptable.
If a company fails to provide transparent pricing, then it should absorb any miscalculated costs—not dump them onto the customer after the fact.
Your business model relies on baiting customers with lower prices and then demanding more money after payment, which is the textbook definition of a bait-and-switch scam.
Final Thought
No reputable business operates like this. You lost the dispute because your practices violated consumer protection laws, and your attempt to spin this as a voluntary refund is both dishonest and laughable. Instead of making excuses, perhaps focus on running an ethical business that doesn't rely on deception.
