Great experience with Joe, very knowledgeable on all aspects of our focus trip. All booked up within the day.
Mona Samandi the Booking Connoisseur made our booking a truly good seamless experience. Her expertise and patience was exceptional. Panache offer an excellent Customer Focused Business.
Great service once again. Nothing too much trouble. Friendly and attentive and actively work to get the best overall deal. Jill was able to resolve a number of issues which tailor made the cruise and flights more suitable to our situation.
Knowledgeable efficient staff, can answer all your queries
Yet again, Panache cruises have been excellent to deal with. Nicola is our contact there and she is extremely diligent and knowledgeable.
Mona was very attentive throughout our contacts providing all the information I asked for. There were complications with the payment process from my UK bank but Mona was patient and understanding, ensured that the booking was secured and we got there eventually.
Knowledgeable staff; extremely polite and always call back as promised best in class
I enquired about an ocean cruise yesterday with Joe at Panache. It was a tricky ask as it was first release day of Regent Seven Seas Prestige inaugural cruise season. Joe was calm, knew his way around the booking process and pragmatic about unnecessary details at this stage. He called back today; we discussed all aspects and he made the reservation as required. I could not have asked for more.
Good quality service. Very friendly staff who are very knowledgeable in the cruising industry.
Our third cruise with Panache, previously with Georgia who was wonderful and this time with Milo. He is amazingly knowledgeable, professional, friendly and true to his word. We appreciated his expertise and in spite of being a tad fussy and changing our minds, he accommodated our wishes. Additionally he responded very quickly - we appreciate that!
Just booked another cruise with Nicola at Panache. I would not ask anyone else now. So competent and got us the best deal for what we wanted. She is like a best friend now, knows exactly what we like and expect from a cruise. We are lucky to have her sort out our holidays. Thank you again.
Excellent river cruise My wife and I have just returned from an excellent 14 day river cruise with Riviera. This was arranged for us by Catherine Divan at Panache. Catherine is an absolute pleasure to deal with, nothing is too much trouble. Within 2 days of arriving home we have booked another cruise with Riviera through Panache and again with great advice and assistance from Catherine.
Great experience as always dealing with Scott at Panache. He makes the whole booking experience so easy and is both knowledgeable and very helpful. He always answers both phone calls and emails very quickly, which is very much appreciated. Do ask for Scott when you book with Panache
Just superb service from Jill, dealing with us in Nicole's absence. Absolutely faultless from start to finish.
I am sure that I have already done this. Nicola was very helpful with the booking and the paperwork was all in order
Charlene was very helpful
Fast, efficient, knowledgeable and price competetive. What's not to like.
got on with the job, no nonsense
We have a very good relationship with Catherine. She always looks after the finer details and makes booking a pleasure not a chore .
Requested quote via website. Received call immediately from Jill who was very helpful and managed to get us a great deal on our cruise vs booking directly with the cruise company. Will definitely be using panache cruises for future bookings.
Based on analysis of 3 reviews rated 1-2 stars for Panache Cruises
“Panache ask for a review immediately after booking when customers have not had the complete experience”
“Panache ask for a review immediately after booking when customers have not had the complete experience”
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Panache Cruises is a specialist in luxury cruising, offering a diverse array of ocean, river, expedition, and yacht cruises for discerning travelers. With a team that boasts decades of experience in the luxury cruise sector, the company is dedicated to providing personalized service tailored to each client's specific preferences and needs. Their commitment to customer satisfaction is reflected in their "Nothing Is Too Much Trouble" philosophy, ensuring that every detail of the cruise experience is meticulously planned. Targeting affluent travelers seeking high-quality, bespoke cruise experiences, Panache Cruises emphasizes financial security by being fully ABTA and ATOL bonded. Customers can expect award-winning service, a best price guarantee, and the opportunity to earn reward points when booking their luxury vacations. For those planning to set sail in 2025, 2026, or 2027, Panache Cruises aims to create unforgettable journeys on the world's finest cruise lines.
Panache Cruises receives overwhelmingly positive feedback from customers, highlighting exceptional service and a seamless booking experience. Reviewers frequently praise the knowledgeable and friendly staff, such as Jill and Joe, who provide prompt responses and personalized assistance throughout the booking process. Many express confidence in the agents' ability to handle their requests, making the experience enjoyable and stress-free. The company's commitment to customer satisfaction is evident, with clients noting the ease of communication and the attentiveness of the team. While there are a few isolated complaints regarding specific issues, they are vastly outnumbered by the positive experiences shared. Overall, Panache Cruises is highly regarded for its outstanding service and expertise in cruise bookings.
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