Paisley Freight has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my garage. After speaking to paisley freight the supervisor is rude and unhelpful. Would not recommend
Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday). Thanks
Firsr class performance .. very impressed! Many Thanks.
I recently sent two bikes with them via their courier partner. I couldn't believe the damage that was inflicted to both bikes on separate occasions. I seen photos of the damage and I must admit it was shocking. The bikes where properly packed up in bike boxes with internal wrapping for more protection. I have sent bikes in the past with no problems until now. Both of these bikes where practically brand new as well. One of the pictures it looked like the box had been run over by a lorry? That was bad enough but what was really terrible was the lack of support and negative responses from them about trying to resolve this or indeed make a farcical claim through their so called insurance, it looked liked you had a form to fill in that asked everything from you which wasn't really all that relevant in my mind? My feeling is that this was to put you off claiming (maximum £100)? Anyway shocking service from them recently and would never use them again.
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paisleyfreight.com690 total • Write a review
Told when it’s was being pick 12 / 2pm Put them up 12 ish then overnight received 11 20 ish in Scotland great job
Date of experience: July 27, 2024
Great price. Great service, thoroughly recommend these guys for moving your bike. Delivered to the other end of the country in less than 24 hours, amazing job.
Date of experience: July 23, 2024
This was my first experience of sending 4 Road wheels....anywhere! The help desk quickly clarified my queries, the collection & delivery were spot-on and, given the sizes & weights involved, the price was very good too.
Date of experience: July 15, 2024
US
Sent 4 alloy wheels and tyres from Newcastle on Tyne to Derby. Easy to book online. Price only £59.99. Clear instructions on packing and options to have them collected or drop off at a local depot. I chose to drop them off, drove straight to goods-in and someone helped me right away, in and out in 2 mins. Delivery and tracking was next day with info at every stage. First class would use Paisley Freight again no hesitation.
Date of experience: July 12, 2024
I would give no stars if I could. This is THE worst delivery service ever! Booked a bike which didn’t state box size so got extra charged for that at 20% extra. Poor tracking information. Failed first collection where driver didn’t see garage open with parcel in and didn’t knock on door. Tried to charge me for that. Was supposed to be next day but they took 2 extra days. When they delivered the parcel they left box flat on its side. The second driver had such a poor attitude and was rude. AVOID!!!
Date of experience: July 9, 2024
Quick enough delivery, but the driver was rude, unprofessional and foul-mouthed, and expected my disabled son to lift out 4 alloys wheels and tyres HIMSELF from the delivery truck. Ummm......REALLY??????
Date of experience: July 5, 2024
Tried this company, and they where amazing. Got my alloys 500 miles across the country overnight! 26hrs after collection they where reciebed in the same condition as sent. I will be using paisley freight again. Thankyou
Date of experience: July 3, 2024
I bought a bike on eBay. Box, delivery and liability cover purchased from Paisley. The bike box was left on my drive with no signature by APC. Box damaged and bike ruined inside despite foam and bubble wrap. Very rough treatment. Paisley then declined the claim as they said no evidence of bubble wrap. PLEASE AVOID.
Date of experience: June 28, 2024
Outstanding service! I’ve had multiple wheel shipments across the UK this year without any problems. I highly recommend this company for anyone looking to ship wheels, tires, or rims.
Date of experience: June 28, 2024
