Paisley Freight has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
Booked a collection. Was given a 2 hour expected collection time. Was in my garage getting it ready for collection. They rung my doorbell and 60 seconds later left. It takes me that to walk from my garage. After speaking to paisley freight the supervisor is rude and unhelpful. Would not recommend
Great service, booked on Sunday for Tuesday collection and delivered this morning (Wednesday). Thanks
Firsr class performance .. very impressed! Many Thanks.
I recently sent two bikes with them via their courier partner. I couldn't believe the damage that was inflicted to both bikes on separate occasions. I seen photos of the damage and I must admit it was shocking. The bikes where properly packed up in bike boxes with internal wrapping for more protection. I have sent bikes in the past with no problems until now. Both of these bikes where practically brand new as well. One of the pictures it looked like the box had been run over by a lorry? That was bad enough but what was really terrible was the lack of support and negative responses from them about trying to resolve this or indeed make a farcical claim through their so called insurance, it looked liked you had a form to fill in that asked everything from you which wasn't really all that relevant in my mind? My feeling is that this was to put you off claiming (maximum £100)? Anyway shocking service from them recently and would never use them again.
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paisleyfreight.com690 total • Write a review
Outsource collection to a local firm, who arrives, looks at a closed door and leaves with no attempt to contact the shipper. Paisley Freight then want to charge you £10 for arranging a new collection! Extremely poor and their customer service after boiled down to "tough".
Date of experience: August 30, 2023
I only awarded 4 stars, because their initial email, said that the wheels would be collected the same day as the placing of the order. However, APC thought otherwise, and told me that they would be collected the following day. A day on which, I wouldn't be in. Apart from that, great!
Date of experience: August 24, 2023
I bought a vintage bike off ebay - and I had to arrange for collection - looked on the Internet and found Paisley Freight who were upfront with the cost for collection and delivery + box and packing £70 - after booking - I looked at all the negative reviews and I was really worried my bike wouldn't arrive in one piece! The whole process was very smooth and the bike arrived in perfect condition. I would suggest a bit more packing like a 1mitre length of pipe insulation that would protect the bike frame - it's only 99p a length majority of customers would be willing to pay extra! So from me I found it a great service!
Date of experience: August 16, 2023
US
Used their expensive delivery service, only to get the bike late and damaged. The front forks crushed in, rear wheel buckled. The cost of repairs and parts exceed the price paid for the bike. Paisley won't accept responsibility because the parcel was opened later than their so called 3 day working policy. What a nightmare, will never use this company again!
Date of experience: August 15, 2023
Sent a bike from Nottingham to London, with the buyer in London booking it with Paisley Freight. Collected on Friday morning, and tracking showed it was in their London depot 0603 on Saturday morning. Yet, it was not delivered until the following Tuesday morning. Buyer didn't unpack and check contents till following Saturday. To discover the forks had been so badly crushed, that the front wheel wouldn't fit between them.!! Paisley Freight weren't interested in the buyers complaint, Relying on their absurd 3 day period deadline for complaints. The moral of all this is: Don't send your bike so it ends up in the depot over the weekend, More chance of Damage happening. Send it earlier in the week. Finally, Don't use Paisley Freight, they're a Mash up of lots of Courier Companies, some good, Some Awful. They can get it right sometimes, but when it goes wrong they deny everything, and Don't bother to investigate anything.
Date of experience: August 11, 2023
DO NOT USE THIS SERVICE THEY DO NOT PAY COMPENSATION WHEN THEYRE AT FAULT Recently sent my e bike which was packaged sufficiently in an e bike box, the box arrived with a footprint on and badly damaged the bikes rear mech hanger was badly bent as was the rear mech. The claims team kept me waiting weeks for an answer then rejected my £80 claim ( damage was more than this also) After looking online they do this every time, prices also nearly doubled since I last used them.
Date of experience: August 9, 2023
Paid £125 to ship a bike down south and they badly damaged paintwork I had paid an extra £59 insurance and had to buy extra bubble wrap as they only send a very small amount !!! No where near enough to wrap a wheel never mind a bike !! Today they have contacted me saying my claim is unsuccessful as the can’t see how it happened!! Even though I sent damaged box pics !!! DO NOT USE THIS COMPANY IF YOUR SHIPPING ANYTHING VALUABLE as the insurance is not worth the paper it’s written on
Date of experience: August 2, 2023
AVOID AT ALL COSTS - or make sure you read their fine print before you book and pay! They held my parcel and demanded additional payment before they would deliver. Their additional charges are not mentioned clearly during the checkout process. Scam behaviour and unacceptable.
Date of experience: August 2, 2023
