Thanks again Jess!
Jess assisted me from OVO webchat and was very friendly and was able to answer my questions and gave me a better result even than expected - thanks Jess!

11 months ago
The agent went with the details and beyond in explaining all the rates and also how the battery works.
Over a year ago
Jasmine was lovely, efficient and knew what she was talking about, offering me a number of alternatives on how I could use my excess funds.
Over a year ago
Jess answered my query and gave good advice moving forward.
Jess assisted me from OVO webchat and was very friendly and was able to answer my questions and gave me a better result even than expected - thanks Jess!
The agent quickly understood my issue and promptly provided an appropriate solution.
Timely and helpful information and service.
My account is in credit so I wanted to do a credit to my bank account
Good fast service!
I would also agree with the comment about OVO ! OVO are Top Notch !!
Very easy process and Jess was very helpful
Change of plan as previous plan had finished It was a good experience considering I usually prefer to speak to a person . Jess H answered all my questions in a timely manner and my business was concluded promptly.
perfect!!!!!!!!!!
I noticed that I was running a fair bit of credit on my account. I called OVO and asked if I could skip a couple of payments. They said yes without any hassles. They set it up for me and all is well.
One of the main reasons why we stay with OVO is their top notch customer service! The second is the convenience to change to better plans.
Fast, efficient friendly chat. Understood query immediately and solved. Exactly how online chat service should be. Thank you
Jasmine provided prompt, friendly and efficient customer service
Jasmine resolved my request very quick. Easy to deal with and even emailed me the details of our conversation for reference later on. 😀
Fantastic and easy service - thank you!
Awesome customer service. Thanks so much Jasmine. Fantastic company to deal with.
Jess was able to help with my enquiry
Jess H was prompt and courteous, and solved my query extremely efficiently. It was also really lovely to be greeted with a cheerful Hi there, which reminds you that you are talking to a real person on the other end of the chat!
Good service and rates. Helpful chat person
Jess H was very helpful with my enquiry, she made the process very smooth and seamless.
Based on analysis of 23 reviews rated 1-2 stars for OVO Energy Australia
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
“Ovo Energy must credit my account accordingly without further delay”
“I have called several times across a regular business day but told it was 'outside of hours', tried online chat no re...”
“This discrepancy in billing needs to be rectified immediately”
“Terrible customer service, They charge you more than what they advertise and then tell you it your problem and they d...”
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OVO Energy Australia is an energy provider dedicated to offering fair pricing and transparent billing for residential customers. The company simplifies energy management by providing a single plan that allows customers to pay equal monthly payments based on their predicted energy costs, thereby reducing unexpected bills and financial surprises. OVO Energy focuses on customer satisfaction by eliminating transaction and exit fees, making it easier for consumers to manage their energy expenses. In addition to its straightforward pricing structure, OVO Energy is committed to sustainability. The company offers a 100% GreenPower option, ensuring that the electricity consumed is sourced entirely from renewable energy generators, in line with Australia's GreenPower scheme. This focus on renewable energy appeals to environmentally conscious consumers looking to invest in a cleaner energy future while enjoying reliable service.
OVO Energy Australia receives high praise for its customer service, with many reviewers highlighting the helpfulness and efficiency of staff, particularly a representative named Jess. Customers appreciate the quick response times and the clarity provided when addressing queries about billing and account management. The bill smoothing feature is also a favorite among users, allowing for predictable monthly payments. However, some consumers express frustration with communication issues, noting difficulties in reaching support and concerns about unexpected charges. A few reviews mention a lack of responsiveness during critical times, raising doubts about the company's reliability. Overall, while the service experience is largely positive, there are notable concerns regarding accessibility and transparency.
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