Review summary

Orbit Car Hire receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

BG
Orbit car hire and Alma were very…

Orbit car hire and Alma were very efficient, collecting and returning the car was seamless

p
Pick up was quick and efficient

Pick up was quick and efficient

R
Rented a car for 5 days

Rented a car for 5 days. No issues and great company.

k
Good service

Good service, pollite customer service, rental location conveniently at the main railway station, fairly new car worked fine :)

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All reviews

1,000 total • Write a review

Showing 211 - 220 of 996 reviews
H
5 out of 5 stars

Easy booking

Easy booking. Able to pay on arrival. Great value

Date of experience: May 6, 2025

SC
1 out of 5 stars

Disappointing Experience – Misleading Pricing and No Real Support

I booked through Orbit Car Hire with Ace in Marrakesh for £40/week. On arrival late at night, alone, the agent claimed my card wouldn’t work to block the deposit—despite me showing I had enough credit. My bank (Halifax) later confirmed no attempt was made. I was pressured into paying £160 instead, for their insurance. Orbit refused to escalate, despite clear evidence the issue wasn’t on my side. As a solo female traveller, I felt cornered and misled. Be cautious—Orbit won’t support you if something goes wrong abroad. Orbit have refused to escalate or investigate further, despite this clear discrepancy. Their customer service repeatedly fell back on the agency's explanation, even though my bank confirmed there was no technical issue on my side. If you're thinking of using this service, be aware that you may not be supported if things go wrong. I travel often and have used this card for 20+ years—this is the first time I’ve encountered anything like this.

Date of experience: May 5, 2025

EM
5 out of 5 stars

Very good service and experience all…

Very good service and experience all round.

Date of experience: May 5, 2025

MG
5 out of 5 stars

Quick to rent

Quick to rent. Quick to return. Friendly staff. Exactly what you want from car rental company. Thanks team!

Date of experience: May 4, 2025

B
5 out of 5 stars

Good experience

We got a very good car and everything went well! Also the people were friendly.

Date of experience: May 4, 2025

KP
5 out of 5 stars

Heb super fijne ervaring!..

Heb super fijne ervaring met deze mensen gehad. Bij hun geldt geen borgsom. Auto gehuurd voor 770 euro a 10 dagen. Vooraf 70 euro betaald en ter plek 700. En klaar. Fijne overdracht van hun naar ons en visi versa. Deze mensen waren zo vriendelijk. Ik had probleem met mijn eigen mobile data. Ze hebben zelfs hun persoonlijke wifi (e-sim) met ons gedeeld. Ik heb hiermee wifi kunnen gebruiken door heel Albânia op mijn navigatie. Ideaal!….

Date of experience: May 4, 2025

MS
1 out of 5 stars

They will tell you you are 100%…

They will tell you you are 100% insured, but your not. Someone made a minor scratch on the car, and now they are telling me I am all of the sudden not insured for this. Classic. Furthermore, there is 0 follow up on this issue. They claimed 900 EUR from my cc and told me I would get the rest of them money back after reparation. Called multiple times, no progress or any attempt to contact me from their side. It has been a month now! Would not recommend.

Date of experience: May 4, 2025

CJ
5 out of 5 stars

Great

Good Service Thanks

Date of experience: May 4, 2025

Ec
5 out of 5 stars

Good

Good, europcar were expecting me and the rental continued well.

Date of experience: May 3, 2025

JV
5 out of 5 stars

Car did the the job to get us everywhere we wanted.

The car was capable to go up the mountains easily. The car was not too big wich is very nice in Madeira. The car wasn’t fancy or very luxurious and it was damaged all over. Renting a carseat is almost as expensive as renting the car for ten days, but it did the job well and the service of the staff was very good! I would rent again by RentX through Orbit Car Hire, only bring my own carseat.

Date of experience: May 3, 2025

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