Orbit Car Hire
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Disappointing Experience – Misleading Pricing and No Real Support
I booked through Orbit Car Hire with Ace in Marrakesh for £40/week. On arrival late at night, alone, the agent claimed my card wouldn’t work to block the deposit—despite me showing I had enough credit. My bank (Halifax) later confirmed no attempt was made. I was pressured into paying £160 instead, for their insurance. Orbit refused to escalate, despite clear evidence the issue wasn’t on my side. As a solo female traveller, I felt cornered and misled. Be cautious—Orbit won’t support you if something goes wrong abroad. Orbit have refused to escalate or investigate further, despite this clear discrepancy. Their customer service repeatedly fell back on the agency's explanation, even though my bank confirmed there was no technical issue on my side. If you're thinking of using this service, be aware that you may not be supported if things go wrong. I travel often and have used this card for 20+ years—this is the first time I’ve encountered anything like this.