Great service
Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌
4.0
Great
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Convenient
Convenient, prompt
Curtis S was polite
Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.
Great !!!
Very efficient and feel looked after very well
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
onlinedoctor.superdrug.com
All reviews
1,000 total • Write a review
Showing 851 - 860 of 996 reviews
S
Simon
US
Private Perscription and very poor service
I paid for a private prescription online. I was emailed to say it should be at the store. I emailed the store to see if it was there and had no response. I went into the store, and they told me my prescription had been delivered, but they no longer had the stock. I was told it would be reordered and in the next day. I returned the next day and was told they had a stock issue. The pharmacist said they had tried to call me, but I didn't receive a call or had any missed calls or messages. He said he would call me in 2 days to advise when it would be in stock. I'm still waiting for this call after four days. The service is a joke.
Date of experience: October 15, 2024
AT
Fast and reliable
Easy to acces, easy to fill in the forms
Date of experience: October 14, 2024
J
Jennifer
US
DO NOT ORDER FROM THEM
Terrible experience with Superdrug Online Doctors. When I first ordered, there was a 10-day delay with no response from the doctor. Despite responding immediately, the system didn’t register it and I kept receiving messages asking me to respond again, even though I had already replied twice! After this, they cancelled the order & refund me, then took money from my account again and approved the order. This dragged on for a frustrating 10-15 days. Even after that ordeal, I decided to give them another chance. I placed another order, and once again the doctor asked for photos I had already submitted at the start. The check-ups were supposed to be every 6 months. This was extremely frustrating and I just cancelled the order. I could not be bothered to Also the replies from the doctors are painfully slow. Do not order from them unless you want to deal with slow responses and constant delays. This was by far the worst service I’ve ever experienced.
Date of experience: October 11, 2024
RM
Go elsewhere for medication
I ordered some medication over a week ago which was required urgently . It took well over a week for it to be processed and delivered . Will not be using this company or recommending . Absolutely no concept of urgency especially when medication is involved . Will go elsewhere in the future .
Date of experience: October 10, 2024
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