Review summary

Superdrug Online Doctor receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Great service

Great service, quick responses and also received letter for my GP. Would highly recommend this service 👌

Curtis S was polite

Curtis S was polite, showed patience and managed my query effectively while keeping me calm. Excellent and efficient customer service. Clare Fullarton.

L
Great !!!

Very efficient and feel looked after very well

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All reviews

1,000 total • Write a review

Showing 281 - 290 of 996 reviews
N
5 out of 5 stars

Great service

Great service, good value

Date of experience: April 8, 2025

D

Dai

US

3 out of 5 stars

The service is generally good but...

The service is generally good. Just a couple of areas for improvement though: 1. Your pricing is becoming very uncompetitive with what others in the market can offer for the same weight loss products (Mounjaro 15 - approx £245 compared with around £190 elsewhere per order). 2. I don't need a new supply of needles every time I order but there doesn't seem to be a way of changing this - so I'm paying for the needles unnecessarily. Otherwise all seems quite good. Thanks. Regards, Dai

Date of experience: April 8, 2025

T
4 out of 5 stars

The follow ups and oversight is good…

The follow ups and oversight is good and delivery is relatively quick. Would be 5 stars if not so expensive

Date of experience: April 8, 2025

SM

S M

US

3 out of 5 stars

Slow delivery

Online service was fine, however delivery was slow. I placed an order on a Monday and it was approved the very next day, however it was not dispatched until 5 days later.

Date of experience: April 8, 2025

J
5 out of 5 stars

Spot on time and delivery for repeat…

Spot on time and delivery for repeat order each time

Date of experience: April 8, 2025

RS
5 out of 5 stars

Always great service

Always great service

Date of experience: April 8, 2025

DA
1 out of 5 stars

I was told my condition was basically…

I was told my condition was basically an STD - it was triggered by sunlight. I was told I wouldn’t get the drugs I required then told I was. I know the virus is in my system but need something to suppress it as I can’t keep going on holiday and risking a flare-up

Date of experience: April 8, 2025

MK
5 out of 5 stars

Very good service

Very good service

Date of experience: April 8, 2025

TM
2 out of 5 stars

Usable but bad

Medicine is not delivered home or collectible from the local store, I had to go to city centre. Online prescription took 4 days to be reviewed and another two to be delivered. Whilst online guide is good, the in person in the pharmacy knew very little about how to use the product. Also, cost is above the average.

Date of experience: April 8, 2025

LK
5 out of 5 stars

Fast efficient service

Fast efficient service

Date of experience: April 8, 2025

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