One Protect Insurance

I'm, elderly, took me a while to get to the chat room, once there, my customer service with "BC1" was really helpful and informative, eventually I came away happy.

My call handler ML2 was absolutely first class . Very professional explained everything and sorted my issue very quickly . Thank you

Coming to the end of my insurance with this company.. Of course their 'renewal offer' ballooned considerably, so naturally i went to turn off auto renewal (because that had been turned on without my say so)... Logged in.. Went to renewal options.. Oh look, auto renewal is LOCKED to ON... I have nearly a month left and they've locked it so I have to contact them directly to 'discuss' my insurance policy.. ? What is to discuss? I want to and I WILL be cancelling. Not jumping through their hoops, I will be cutting them off at the source with my bank! What an absolute nerve!

Professional and helpful.

Spoke with a very nice lady called Hannah (HM1) she was very polite, helpful and informative. Thank you for helping me through the process of changing my policy.

Easy to chat online, problem sorted out quickly.

It was easy and the policy contained all my requirements. I had help from your agent EW2 regarding my query

I am not usually to good at chat rooms due to my inability to type quickly but on this occasion it did'nt really matter. I contacted One Protect to change my policy as I have taken my private plates off my car ready for a change to a new one. The lady I chatted to, EW2, was very helpful and professional and made my experience simple. Well done young lady and thank you

Lauren LD7 was v helpful in resolving my query

I rang as I was having a problem accessing my online policy; I also asked for help about insurance requirements for test driving a new car. The lady I was talking to in the online chat was Lauryn. I was very surprised and happy to be speaking to a real person, not AI and automated responses. The last company I ‘chatted’ to took over an hour, going back and forth with the same questions and I was demented by the time I hung up. This experience was great. Prompt responses, answered my questions, knew I was talking to a real, helpful person. I think the person’s ref was L3…. Thank you!! 🙏

Had insurance for the last 12 months problem free. Chose to not renew for personal reasons and used the portal for online chat. Spoke to JA7 (Jack A). Very helpful and dealt with cancellation quite easily.

Got a quote off confused.com for home insurance with one protect, throughly checked to see if it excluded flood cover before I purchased, nothing mentioned so went ahead with buying the policy, only after purchasing and on looking through the policy on the portal did I see now it excluded flood cover, policy was not due to start for 2 weeks & only way to contact them is through live chat, they wanted to charge me £50 administration fee to cancel, I said it was fraud as I was not informed of the flood cover exclusion and the policy was not in fact live yet, after a lengthy and very frustrating argument via the live chat the eventually refunded me 2 days later, avoid this company.

I chatted with LG3 at One Protect about adding a dashcam and rear parking sensors to my car. She delivered what is increasingly rare: a clear, direct answer given promptly and courteously. No fuss, no run-around—just professional service. This is how customer service should be: I left with clarity, not more questions or demands for unnecessary details.

Excellent customer service. Was a bit worried there was no telephone numbers so used online chat and didn't have to wait long to speak to someone. They resolved my questions very quickly, no complications. Very pleased with this company. Car insurance prices excellent too.

Fairly easy system to work through 4* as it left me with a query but excellent live chat with EW2 to sort out the query, she was very helpful and sorted straight away for me 👍

Thank you to Heather HM1 for answering all my questions and providing me with the information i needed. Very helpfull indeed

I spoke with Hannah( HM1) today and she was very professional and efficient in sorting out my queries, a credit to your company!

HP1. Very efficient, courteous, prompt with responses & gave me detailed options available. 5⭐️

I reviewed and received my renewal insurance contents policy , it had almost doubled from last year , I was about to cancel and buy elsewhere, but reading the conditions of the policy renewal was advised to contact direct on live chat portal , at this time I was still going to cancel , then I was connected to a fantastic friendly empathetic lady called Megan “ ML2” who proceeded to look into and resolve my problem with the double costings, Megan “ML2” came back with a revised quote which was the best deal I have found to date, l had no hesitation to fully pay and proceeded as a very happy and delighted customer

Josh was very helpful once I got to speak to him. I was waiting on the phone, in a Queue, for approx. 20 minutes before my call was answered. I was very close to cancelling the policy I had set up the previous day. There were also delays in the chat responses which added to my frustration.