ON
One Protect Insurance
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Non disclosure of flood exclusion
Got a quote off confused.com for home insurance with one protect, throughly checked to see if it excluded flood cover before I purchased, nothing mentioned so went ahead with buying the policy, only after purchasing and on looking through the policy on the portal did I see now it excluded flood cover, policy was not due to start for 2 weeks & only way to contact them is through live chat, they wanted to charge me £50 administration fee to cancel, I said it was fraud as I was not informed of the flood cover exclusion and the policy was not in fact live yet, after a lengthy and very frustrating argument via the live chat the eventually refunded me 2 days later, avoid this company.