One Protect Insurance

Brought a policy and was up and running in 20minutes. Great service

every on on chat line, were very helpful. In reaching my final price.

I was dealt with today, by MiaB (MB1), at One Protect, via online chat. The service was polite, courteous and helpful. She found me a better insurance premium deal than that which I been quoted, so happy days! I would recommend One Prptect for all insurance needs.

I have already left a review Alisha R was very good. John Goose

Firstly let me say, the cheapest is definitely not always the best. I purchased a cheap second hand car, more or less the same year, size etc as the one it was replacing. I phoned this company to change the details fully expecting an administration charge of say £25. I was told that to do this the cost would be £98 !!! 'Got you over a barrel' is the expression !! I am 6 months into the policy and know the resultant cancellation charge and administration fee would mean I got little in the way of a refund. To make matters worse the only way you can converse with the company is via an online chat. I would not recommend this company at all, in fact I would say steer clear of them - DONT get drawn in because they are cheap

It was very easy to get all the advise all needed.The person was very helpful and understood my needs .

The Advisor I spoke to EW2 was extremely helpful and answered the questions I had without any delay

EW2 was very patient and first class service, the reply button was malfunctioning but didn't put Elizabeth of her customer service

Had an issue with the monthly payment. It was quickly and professionally resolved by the agent - Elizabeth W .

Terrible experience with One Protect. They added over £400 to my premium for a disputed claim that was originally confirmed as non-fault, and refused to hold the amendment while the complaint was ongoing. The only concession offered was an extra week, yet no updates were made to my account, so I still received a cancellation letter a week early. I’ve been left paying under protest just to stay insured. Completely unfair and very poor customer service.

My question was answered in a detailed and polite manor by HM1 who was extremely helpful

JA1 was very helpful on the chat function and resolved my issue in a timely fashion which allowed me to collect my new car as planned. This was a relief and I was grateful for his help.

Adam was absolutely brilliant at sorting out my car insurance change and phoned me back the following day as promised. Adam was excellent throughout. A credit to his Company.

It very convenient and the agent helped me to solve the problem

My first time in using a 'Compare' website. One Protect came up as the best option several times on different sites so I bit the bullet as such. The only draw back was not being able to actually speak with a human being, albeit there was a 'Chat' option, but there was always a timed queue to join that. The one thing that I wanted was to receive Paper Copies of my Car Insurance as we don't have a functioning printer at present and 'Elizabeth W' & 'Hannah M' both assured me that I would be able to do this in My Portal, once I had made my payments. HOWEVER 'HANNAH M' DID REASSURE ME THAT SHE WOULD OVERSEE THAT I WOULD RECEIVE A PAPER COPY OF MY CAR INSURANCE DOCUMENTATION!!! NOTE > UNFORTUNATELY I'VE NOT RECEIVED THE DOCUMENTATION AS OF YET THOUGH.

Very Rude and unprofessional Agent attended to me.

Policy isn’t active immediately and can take up to 24hrs and impossible to speak to anybody on phone and chat.

My query was answered promptly by Ew2

I found this company on a comparison site, it was about right in price and recovery an extra amount. Allowing fir the fact that thus policy has nit even started i read that an admin fee would be required. The recovery is absolutely of for no use And tried to have removed but the chat lines you never get a reply. If I had read the reviews I doubt if I would have used them as the admin fees must pay their wages and holidays in far away places. Si beware read before you buy

Bought insurance May 2025, cancelled Sept 2025. Premium £280 Refund once fees deducted £31 refund Outrageous. Won't use again