Ocean Estate Agents Reviews

Very quick responses , polite service

Bullying, attacking email sent by Bishopston branch manager

Ocean were fast at sorting out advertising the house and conducting the viewings, they were particularly helpful and responsive when I had an offer accepted and were chasing the chain. Seamas and Emily specifically were amazing.

We’re helpful in getting our house purchase done. Just felt it was they didn’t even give us a card or gift when our purchase went through. No personal touches at all. Just here is the keys that’s it!

The majority of transactions in selling my house were of a high standard. Good communication between myself and viewers was very good and they accommodated me with viewing times. Using their legal team in the same premises made life a lot easier.

Professional and Best-in-Class Claire McLaughlin, our solicitor took us through the conveyancing process with professionalism and care, and gave us the right advice at the right time. This enabled us raise the appropriate queries and conclude the purchase with confidence. Top marks and 5 stars! ⭐ ⭐ ⭐ ⭐ ⭐

Mel was absolutely fantastic she was so on the ball at all times. Thank you Mel for making my move successful in the end xxxxx

Richard Jaret is one of the finest mortgage advisors. He patiently answered a multitude of my queries and helped with the mortgage application. His advice was spot on and helped me secure my mortgage in time.

Friendly and very helpful staff. Very good service. Highly recommend

It was excellent support from Richard and team to get me a mortgage without any hassle. I will recommend this financial advisor for my friends.

Mel was exceptional throughout a process that had a tight deadline and her communication to both sides was first class. I thoroughly recommend her and the team at Ocean Westbury on Trym.

I have met with Claire Kington twice now very professional and very approachable person. Very knowledgeable and more than happy to help any way she can. Our house has only just gone on the market but every interaction has been great and I’m confident Claire can get the job done

The Westbury on Trym team dealt with our purchase in a professional and friendly manner. It was necessary to go through a sealed bids process, but we survived, and everything was dealt with fairly. They were responsive and accommodating from the acceptance of our offer to completion and we would recommend them.

Mel kept us informed throughout our house buying process, checking in and keeping us up to date even when others didn’t. Our purchase took longer than anticipated (through no fault of the estate agents!), but she made sure to keep in communication with us and reassure us. Would recommend!

Professional and friendly service

We didn't have to deal with Ocean that closely but two things made the already stressful experience of buying out first home more stressful: -The estate agent warning that the sellers would need to explore other options with the other interested buyers because it was taking us too long to find a solicitor. This was 5 days after we told the estate agent we were working on it, and at the time she sent this, the sellers would have already been aware we'd chosen a solicitor as it was the same company they'd selected so we'd both needed to complete a conflict of interest form for this. It just seemed mean and unnecessary to mention this, and was very upsetting at the time as it felt we needed to contact them asap to avoid losing the house and see what went wrong since the sellers should already know where we're at. The estate agent could have easily called us if it was an urgent question that would compromise the sale. Also, we were first time buyers and it's understandable some things may take longer. Just because the sellers are trying to move the sale asap does not mean we as the buyers will not do our due diligence to pick the right solicitor. - One of the 'move managers' started reaching out to us requesting information with no real introduction on who she was or what her role was in the process. As well as asking about when surveys would be conducted at the property that had already happened. This was just a bit confusing because we weren't sure between the estate agent, the move manager, and our solicitor, who was exactly involved in what, what information to send and to who, and who to direct certain questions or requests towards. Overall it was an okay experience. We picked up our keys and we're able to get the information we needed from Ocean on the property. But it definitely felt that sometimes the communication and customer service was a bit lacking, even internally between the Ocean staff that was involved. As buyers we felt like it was an afterthought or inconvenience to deal with us & our requests. As mentioned, I felt it made an already complicated and stressful process even more so.

From the start, Chris and Vandross were great with their advice for marketing our home. Aisha was also a key part of the team carrying out the viewings. Communication was clear and we had speedy and useful feedback on viewings from everyone. Chris was great when it came to managing offers. Then of course there is Mel who was fabulous at getting us through to exchange of contracts - someone who works hard to chase down solicitors and unblock problems, who always returns your calls and who helps keep the stress levels down. What a great team.

Good communication, with updates throughout the process

Karen and Louise were amazing. We had a slow start caused primarily down to the Christmas period and then awaiting the return of the searches but they worked as quickly as they could when they had the information and really pushed completion through for us. Would highly recommend.

Brilliant thorough and clear mortgage advice from Simon. He clearly has buyers best interests at heart unlike some cowboys out there. His team (Tracey and Claire) were also proactive in following up on the progress of the sale. Really professional service, couldn't ask for more. No doubt we will use their services again when we remortgage.