Northside Rentals Reviews

Shocking experience, absolutely terrible. We were rear-ended in one of their vehicles and when we tried to call them to let them know we repeatedly left on hold for several days. After returning the vehicle at the end of the trip and forking over $1000 in bond and liability which they assured me I would get back it took them 10 months for the matter to be “resolved”. They received insurance money to fix the damaged vehicle, kept my money, and their debt recovery team determined it was “too difficult” to get the money from the at fault party. Mind you they did nothing towards getting his insurance details or anything, I had to source his number and email to even get them to do anything. There were no updates as to the progress of the case unless I asked for them and even when I did sometimes I would go months without hearing from them. So now I’m out a grand which they’ve kept for seemingly no reason. This is no way to run a business or treat a paying customer. STAY AWAY FROM THIS COMPANY AT ALL COSTS.

If there was the option of zero stars then I would have selected it. Please avoid if possible. Their customer service is appalling and the company seems extremely dodgy. After experiencing a car accident in one of their cars, the air bags didn’t deploy and the car didn’t have any emergency information manuals or phone numbers and 3 months later we are still in a dispute with them. Their whole protocol was a shambles anf They absolutely ruined our holiday.

do not use. refuse to pay bond after false damages they cannot prove or refuse to show evidence!!

It's the worst of anything I've seen. I'm leasing a rideshare vehicle from northside rentals since 2020. I've had many problems with them but the latest incidents convinced me that it's time to leave and never look back. I've been unable to drive since Saturday night (19/11/22) because Northside Rentals did not pay the registration for the vehicle. I sent an email the week before and they replied that they will send the documents closer to expiry date. I tried to call many times close to expiry date and after going through many hoops and lots of waiting I was either cut off or sent a message bank. Constant emailed to remind them to do their job to no avail, I went there in person on Saturday 19/11/22 (expiry date), I was assured that it will be fixed by Monday. Today Monday (21/11/22) two day after expiry date I went to the office at 11:00 am and I was told that they will email the registration paper asap today. It's 16:15 and nothing happened so I lost another day of work (3 days in total x $350/day). I would not recommend this company to anyone.

The company did not provide a rental agreement at the time of rental. They have a very low and strict policy on kms, yet DO NOT get you to initial or point out kms so you can check. When returning the car, they charged us a huge amount for excess kms … more than 2 extra days hire. Hard to believe we could have taken the car for a further 2 days and avoided the cost entirely. Beware of the “hidden” costs of cheap rentals and ask for a copy of the report BEFORE you take the car!

We rented a Hyundai Accent while we were waiting for on our new car to arrive. Great value and the staff were super helpful!

Easy process, Clean vehicle and much cheaper than competitors!

I hired a car from this outfit on 14th December while visiting family in Perth. I returned the car in satisfactory order on 27th December. It is now 23rd January and I have still not received my deposit. I have, however, received many excuses over the phone and by email. This company should not be allowed to operate. The 500 Australian dollars is mine, not theirs and I want it back. Perhaps they think I'll give up and go away; well I won't. I have phoned three times from England, I have emailed but all I get are excuses and assurances it will be chased up. I am now having to start court proceedings. Do not hire your car from this bunch of cowboys, unless you want to kiss goodbye to your deposit.

We have rented a van via Northside Rentals. We needed to know several specific details about the van. This as we intend to use the van to tow a camper-trailer. When you ask a question you get very fast a reply. Even when we asked to make some detailed pictures. They were willing to do this. This is exactly the service you are looking for. They just make the extra step for you! We can highly recommend to rent a car or van via Northside Rentals. As the rates are really competitive and the service is great.