North Car Rentals Reviews

I currently have an important issue with North Car Rentals and its subsidiary or partner Holding Cars in Morocco. I rented a car, for the first time with them, from November 30 to December 23 2024 in Casablanca, where I regularly rent cars with other providers. On December 2nd the whole security deposit has been taken from my bank account (18000drh), generating an additional 50 euros bank fee on my french account. By the way, all the other providers just block it from your credit card and unlock it at the release. On December 23rd, I dropped off the car at the airport, in an excellent body shape, cleaned and fueled (empty in Morocco) as I took it. The person at the airport checked it with no observations. Then I have been in touch with a person all along January to ask for a quick refund as it is an important amount of money, but they still told me it will be done until 30 days after drop off. On January 27th, when the 30 days is already expired and I have no money back, I am connected with Mr A***, apparently the moroccan manager. For more than 10 days, he tells me that the money transfer has been done but he never sends me any proof for that. On February 9th, I suggested he pay me on my moroccan account, so that he can make a quick immediate transfer. He tells me he is ok with that as it would be easier. But nothing happens, no proof of any transfer, and no money back. Today, February 12th, almost 20 days over the 30 days contract delay, I still not have my money back, even no proof that any transfer has been done. I definitely recommend not to use both of these firms that just seem to be scammers, keeping your money as long as possible with no reason.

We rented a Car at north car rental and went to pick up, but we didnt reach anyone of the company. after a long time of delay, an employee came without our car. he told us, it just takes a few minutes until our car will be brought to us. we ended up in waiting more than 3 hours, changed few locations and got the car wich was in really bad condition (engine lamp on, dirty etc.). after giving back the car the contract says you get your deposit within 4 weeks. now its almost 6 weeks and north car is not replying on my messages and keeping my money altough they confirmed, that condition of the car is perfect at return. im in touch with my lawyers to get the money back# dont rent a car here!

If there were negative stars they would definitely be the winner avoid these scammers. I booked an automatic car Renault Megan with them in Marrakech for 21.12, two week duration. After landing we called them and it took nearly 1h to get them to deliver car to us at the airport, since they do no have picknup point there. When they eventually arrived they brought a manual car Dacia, despite the fact the we booked more expensive automatic! Luckily my husband has manual license and it was getting really late in the night, so we agreed to take the car under the condition that it is swapped the day after. As for deposit they were meant to BLOCK it on the card, no instead of this they took money off the card with additional £50 fee for foreign transaction! The car we got the day after was what we booked, so we took it but we never received a rental slip, as apparently the office was meant to email it over to me but never did! I chased them on WhatsApp but no action was taken, so all the time we drove the megane on the rental slip for Dacia. I would attch the photos here if I could. When police stopped us we had to explain the issue, show messages to them! Anyway it is 4th Feb 2025 and they still have not returned €2000 deposit and the fee despite me asking for it over the last month. They only have 30 days by contract which was gone o 2nd Feb! Avoid them at all cost in Morocco! They are unreliable, scam you out of pocket and ignore you. I am filing complaints with the bank and the Discover Cars, as we booked via them. But please save yourself stress and avoid them!

When you get a cheap rental car , unfortunately in this case you get all the lies and rip off situations you can imagine. It’s run buy Indian people. Just avoid tis company if you don’t like stress

UN DESASTRE , nunca vi el automovil , lo tenes que ir a buscar muy lejos del aeropuerto , te quieren sumar mas 8 veces lo que pagaste , ... fui a Avis y en 30 minutos tenia el auto , estos cretinos me hicieron perder el dinero que pague y 4 horas ... mas la angustia ... NO RESERVEN A ESTA EMPRESA ....

Terrifying experience! Waited 20 mins outside car rental terminal. Picked up in filthy truck & brought to smelly, tiny office. Dealt with the biggest crook since Al Capone. We were fed total BS and told we would have to pay $300 because we only had full Irish Licences. Nuts that this company even exists!

North Car Rental is an absolutely fraudulent company. I booked and fully paid for a car months in advance, but when I arrived slightly late, they refused to provide the vehicle, citing false cancellation policies. They also lied, claiming I hadn’t paid and that I arrived two hours late, both of which I can prove are untrue. They refused to offer any solution, refund my payment, or provide the contractual terms. This is a clear case of fraud. Avoid this company at all costs

We'd booked via Discovery cars for 10 days car hire in North Island New Zealand but the day before we were due to collect the car we got an email telling us they had no cars for us. Despite having g booked this 10 weeks earlier. Left us high and dry.

They gave us a different car we ordered a Toyota prius and they gave us a Toyota aqua instead and they charged us for the larger car and then offered not to compensate since they gave us a smaller one. Disgusting service don't rent from them Beware also they have hidden fees and deposit of 2500.

It isn’t a scam in my experience however I ordered a Toyota prius and I got a Toyota Prius that was very old, had dents over the whole car, was obviously imported from Japan and didn’t have anything in English and worst of all the tires were completely balled down to the point that the wires of the wheel were exposed. The tire that was completely balled went flat after a week and tried to organise to get it fixed however owners didn’t help to get it fixed. Bit dodgy.

Complete scammer! The car we booked did not exist when we arrived. Then they tried to rent us another car for a totally different price. No go!

Shocking scammers! Avoid this company. We need them removed from NZ. Booked and cancelled within timeframe. I even asked if they would give me a credit instead of refund me and they said they would do that but no credit note arrived, no replies to my emails. Just take my money and ignore me. And now NorthCar Rentals reply, saying I have rented with them multiple times when I have not. Also false claims about cancelling late. I have the emails and I can do the maths North Car Rentals. I read your terms and conditions and I met them but you will still not give me my refund or a credit and you will not even reply to my emails. I will take this to the commerce commission next as there are loads of great rental operators in NZ and we do not need you.

We were picked up from the airport and taken to the untidy and dirty office to someone who struggled to find the correct car key. We then had $2500 put a deposit on our credit that we did not expect. The car was old and scratched and had no USB connectivity, it rattled when we drove it away, we drove back and cut our losses by cancelling. The whole outfit is unprofessional and felt “off” Pay the extra and go with one of the bigger car hire companies. We will research hire cars in future !

Appalling! From the moment we arrived at the airport waiting for the apparent “shuttle” which eventually arrived after calling and it was actually a private vehicle with them man who ran the hire office. We had printed the vouchers as requested online to find we still had to complete a lengthy form filling process where upon we were then asked to pay $2,500 nzd as a security deposit and we were told it would just be a hold on our card. Rather than this being a hold on my credit card, it was debited from my account. This was not mentioned online PRIOR to booking and it is shocking as major hire car companies do not charge anywhere near that amount. The fact they debited the money from my account rather than as a hold could have had dire consequences on my personal financial planning for my trip, The $2,500 is noted in the documentation they send you by email AFTER you have booked and it is hidden in the booking docs. The vehicle we had hired was a Nissan note or equivalent, low and behold the hiring manager appeared with a beat up prius when we pointed out that this was a sedan not a small economy hatchback he then appeared with a Toyota aqua. This car was dirty and dented. Key takeaway is always check for reviews! Do not book with this company. The $ saving is not worth the shoddy customer service, stress and anxiety. Never again!!

We rented from North Car Rental in Miami. They wanted to charge us $80 per day additional car insurance which they said was mandatory. We said we would just have the CDW which is included. They said there is No CDW included and we would have to pay the additional $80 per day We showed the voucher that said it’s included extra insurance is optional. So they then said we had to pay $120 because we didn’t have an international driver’s license! (We are from UK and never have paid extra before ) When the voucher says $60 payable at desk. We said we would pay the $60 it says on the voucher. We had to pay $2000 deposit. It’s was a terrible experience we are just lucky we are familiar with what we should be charged as anybody else would be really ripped off. We notified North Car customer service and they just didn’t reply or help in any way. DO NOT USE THIS COMPANY

Picked up a rental from this company. Car was under half full of gas. so many dents, scratches. Staff looked very disheveled and untidy. Rented through another website unfortunately. no new zealand contact numbers, these would have been helpful. Would i rent from this company again. NO!

Highly recommend North Car Rentals in Vancouver. They are friendly, have great communication and were even able to provide me rental for an additional day last when my flight was cancelled. Next time I'm in Vancouver I will be renting from North Car!

Great value and very accomodating,

Bad service. I camera to the airport en no one was there. They even didn t take the phone and i was bot known in the system!! I will never book there.

Very smooth process, great company and reliable and trustworthy service.