North Car Rentals
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Appalling
Appalling! From the moment we arrived at the airport waiting for the apparent “shuttle” which eventually arrived after calling and it was actually a private vehicle with them man who ran the hire office. We had printed the vouchers as requested online to find we still had to complete a lengthy form filling process where upon we were then asked to pay $2,500 nzd as a security deposit and we were told it would just be a hold on our card. Rather than this being a hold on my credit card, it was debited from my account. This was not mentioned online PRIOR to booking and it is shocking as major hire car companies do not charge anywhere near that amount. The fact they debited the money from my account rather than as a hold could have had dire consequences on my personal financial planning for my trip, The $2,500 is noted in the documentation they send you by email AFTER you have booked and it is hidden in the booking docs. The vehicle we had hired was a Nissan note or equivalent, low and behold the hiring manager appeared with a beat up prius when we pointed out that this was a sedan not a small economy hatchback he then appeared with a Toyota aqua. This car was dirty and dented. Key takeaway is always check for reviews! Do not book with this company. The $ saving is not worth the shoddy customer service, stress and anxiety. Never again!!