Reviewers consistently report positive experiences with Nitrado. Customers often highlight server, support, issue, great.
A minority mention drawbacks around server, service, ticket, support. Overall sentiment is strongly positive with an average rating of 3.9 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Been with Nitrado for over 3 years through rough patches and big wins, nitrado has always helped me achieve awesome t...”
“Your server passwords get removed randomly after updates sometimes, again with no warning or communication that it ha...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
NitradoThis company | 3.9 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 2.3 out of 5 (poor) | — | 60 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: Nitrado is #5 of 5 on overall rating in this group. On website & app, Mazuma Mobile scores higher (4.3 vs 2.3).
60 reviews of Nitrado. Filter by what matters to you.
Over a year ago
Been with Nitrado for over 3 years through rough patches and big wins, nitrado has always helped me achieve awesome things especially with their helpful support team who's so hands on with the support... See more
Over a year ago
kompletter müll magst mal was neues starten aber server so tot das man ein ganzen tag braucht um die fehler der seite zu korrigieren um dann 10000mal server neuzustarten um dann sowieso nicht zu spiel... See more
Over a year ago
Ich hatte ein Problem, meinen Server zu starten. Nachdem ich ein Support-Ticket eröffnet habe, wurde mir super geholfen und meine verloren Spielzeit als Bonus zu meiner laufzeit wieder gutgeschrieben.... See more
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Been with Nitrado for over 3 years through rough patches and big wins, nitrado has always helped me achieve awesome things especially with their helpful support team who's so hands on with the support especially during live chat I've learned so much technical knowledge by simply talking to their support team and reading through their documents
I had an issue with server loading, and was outside the refund period. However, the people at Nitrado were able to resolve my issue and help me close my server and gave me a nice credit to my account. Very good customer service.
kompletter müll magst mal was neues starten aber server so tot das man ein ganzen tag braucht um die fehler der seite zu korrigieren um dann 10000mal server neuzustarten um dann sowieso nicht zu spielen weil der server nicht von steam nicht gefunden wird einfach nur top seite 12€ waste👍🏽
Ich hatte ein Problem, meinen Server zu starten. Nachdem ich ein Support-Ticket eröffnet habe, wurde mir super geholfen und meine verloren Spielzeit als Bonus zu meiner laufzeit wieder gutgeschrieben. Besonderes Danke an Armin T. Vom Nitrado Support, der sich super um mein Problem gekümmert hat.
i orderd a ark evolve server And when I tried to enter the server my whole game crash i tried from another pc had the same problem and my friend treid and had the same problem , when i treid to Submit a ticket , There was a error and it did not send. I tried another time and the same thing happened. I do not recommend it renting a server from them
leslie has been so great, amazing support, im really bad at technology and made a few mistake, she fixed everything while being patient, polite and profesionnal
Before buying ark survival evolved, if it's to open a public server, don't, there's around 100 people using this "edge" app on pc completely crashing servers, they spam the global chat with racist words then crash your map, takes around 15 mins, EVERYTIME, to restart and then there's a roll back usually between 20mins-1 hours worth of roll back, thus killing your pop, it's happened to me countless times and other servers too, nitrado have admitted to me via email there's absolutely nothing they can do to protect they're customers against it, there's no stopping them, so it's pretty much killing people trying to populate they're maps, we've closed 4 maps from 8 because we aren't enjoying this anymore, I'm not blaming nitrado directly but to tell me there is nothing they can do hardly feels me with enthusiasm to continue paying £50-£80 a month, but they really do need to do more, or at least show they're doing something because at the moment from our angle including bigger servers, they're doing absolutely nothing about it, so please before buying a server to open publicly, do not spend anymore than £20 because the crashers scan through lobbies looking for maps quite abit of pop on to simply kill it
most recent help was great. Been with you guys for about 5 years and have had some poor experiences but most recent ones lately have been great.
genuinely awful service. every time there's an update for ark ascended at least half, sometimes all of your interface settings are reset for no reason and you have to go through every single one, every single time. On top of that, your server number change with no notification so they won't show up in your favourited list of servers unless you check the interface and realise its changed. Your server passwords get removed randomly after updates sometimes, again with no warning or communication that it happened, so people can just log and grief if they wanted to since the server is wide open I will say customer service staff is always nice, respectful, and pretty good in my experience, they're usually helpful once you get a response but that does not come close to outweighing the negatives of the actual service you're paying for, it's horrendous and a complete waste of money. AVOID. Will not be renewing, waste of my time.
Sergio was super helpful when fixing my server! Spotted the trouble immediately and helped me remove it. :)
Gabriela G. was very helpful. She was friendly, and quick to action when I told her my issue. Overall, she did a great job!
The customer support i was provided by Ali Abadallan was not only satisfactory but it was good enough for someone who never leaves reviews to do so after a 10 hour shift at work.
Enrique G, is the best tech/server support. Due to his dedication, I was be able to recover my server. Thank you.
Leider für diesen hohen Preis keine gute Leistung. Kann ich bei besten Willen nicht empfehlen. Der Support selber besteht gefühlt nur aus Bots. Lieber zur Konkurrenz gehen.
Ein Kumpel hat einen Minecraft Server gebucht. Selbst wenn ich alleine drauf bin, machen die Laggs das Spielerlebnis kaputt.
Ali A. was extremely helpful when I reached out to Customer Chat Support, intellectual responses, fast response time, and all in a very helping manner! I was able to get my issue resolved in a matter of minutes. Thank you Ali!
Edson G. Was very helpful. Took no time to get my issue fixed and an answer for the other one.
He served me well, great style and quick solution. He solved a problem I had that I was trying to solve for 6 hours and he solved it in a minute.
J'ai payé pour un serveur space engineers, il n'a jamais été joignable, 4 heures après ja'i demandé sa suppression et le remboursemenet, ils m'ont fait payer 3 cts pour le service et ont "remboursé" en crédit sur leur site. J'ai donc perdu 1 mois de souscription en échange d'un serveur qui n'a jamais voulu démarrer correctement. Si je veux tenter de redémarrer le serveur, comme ils ont prélevé 3 cts, je dois ajouter de l'argent. Du pur vol. N'allez jamais sur nitrado.
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