Nitecore Store Reviews

Purchased a Nitecore EDC29 from an authorized seller. The light has a known defect which causes the main switch to fail. The seller, Edisonbright doesn't respond to emails, Nitecore Service tells you to contact Nitecore China, US, who tells you to contact Nitecore Store, who, you guessed it, tells you to contact Nitecore Service in an endless loop of passing the buck. I have had 2 Nitecore flashilights and both failed within weeks. Nitecore, Olight, Fenix, etc. are all Chinese companies that knowingky sell faulty prducts and will not honor their warranties.

The Nitecore Store located in Austin, Texas provided me with fabulous service. Although they do not deliver to Australia where I live, I was able to buy from this store 2x tail caps for my Nitecore flashlight MH25 GT through a relative who lives in Maryland, USA. My order was delivered to her and she in turn posted my order to me. The problem was the items I ordered were the wrong part. I sent an email to Nitecore store explaining my problem. I promptly received a reply from Wyatt C from Customer Service who offered to send the correct tail caps for free, without having to return the tail caps I ordered. All I have to pay was the shipping cost to my relative's address in Maryland. I'm so delighted with this outcome. Thank you Wyatt C of Nitecore store in Austin, Texas USA!

I've been using Nitecore Flashlights for about 9 years. I bought the first one at a different online store and was referred to Nitecorestore when I experienced problems. They provided solid service (the light was still under Warranty) and as their products evolved, they became my Go-To lights for daily carry. They performed so well that my whole family is not using them as well as many of my self-defense students. My latest purchase is currently in transit and when I realized that I had forgotten to clarify one specific point and contacted them about it, I had a response within a day with the missing details and an offer to return the light for a full refund if it did not work out for me.

I am a military reservist who trusted Nitecore for my tactical gear, but my BP23 Pro suffered a complete zipper failure. Nitecore HQ offered a resolution for the failure (Case #1109679853794433), yet they are now dragging their feet and refusing to follow through with a fair solution. ​They redirected me to their 'Official' AliExpress store, which offered a laughable $10 discount for a failed $150 bag. Nitecore’s 'Lifetime Warranty' is a hollow promise. They ignore final emails and refuse to stand behind their own proposed solutions. If you need gear that actually works and a brand that has integrity, look elsewhere. Absolute failure of customer support.

DO NOT BUY, BATTERY PACK WILL WORK SELDOMLY, UNSAFE AND UNRELIABLE

I've purchased THREE usb a to usb c cables directly from their website for charging their battery banks that have failed within less than a few months of regular use some years ago. With the way they changed how their website looks over time, either my review calling them out on their cable quality was well-hidden, or it was just flat out removed until I logged into my account to publish it AGAIN because it 'magically' disappeared. I have no longer supported them as a business since then. Now, the only cables I see on their website are ones with colored accents on them (yellow/blue).

USELESS. They were incapable to offer service or support for a Nitecore Product. Even though it was purchased from overseas, the local represents NiteCore, but doesn't support them. Noe were they willing to provide a referral to another company who might be capable to provide the repair work needed. USELESS; POOR COMMUNICATORS; Neo-FRAUDULENT in the their representation. Maybe the ACCC needs to look into their practices and failure business and representation model. Look elsewhere for more reputable products that can get the support needed when needed.

Avoid the CW10 fan like the plague as it is no more than overpriced garbage, worth I would say, no more than £10....Threw it straight in the bin as I couldn't be bothered to return it...Almost £50 HOW!!!....I see no responses on here which speaks volumes about Nitecores's customer support or lack thereof!!!!

broke was sent on a wild goose chase for warranty they will not replace your stuff. Over priced , fragile, no warranty do NOT buy from these guys spend your money elsewhere. Here is an update they eventually sent me a warranty replacement , i think only because I made such a fuss even though they sent me a new one I will never deal with this company again.

No service whatsoever. Ordered through website. No updates on the order, no reaction on my messages, nothing. Very bad compagny to say the least.

Very poor customer service, headtorch faulty after two months , impossible and not worth to go through a warranty claim as you have to cover all necessary costs yourself. Avoid, expensive product with no support after

Dangerous products and unsurprisingly the Chinese owned company does not care. I bought batteries from this company and within a few days the battery itself had deformed. I knew exactly what was going on but thought I would reach out to nitecore whilst feigning ignorance. No response. I disposed of the batteries that would have potentially failed dangerously had I carried on using them. Just another product from Chy-Nah

Absolutely abysmal customer service from MANVENTURE, their U.K. distributor, purchased a head torch from amazon and it broke after a few months, all attempts at contacting the UK customer support for help was pointless, they just ignore you, STAY AWAY , i had to get help from China.

STAY AWAY!!! Support in Germany is terrible. Claim a 5 year warranty ... and after 3,5 years they say "Sorry, no more spare parts, bad luck". Never again a China-brand with bad local service.

I want to highlight that Nitecore produces excellent flashlights. Unfortunately, I encountered an issue with the Nitecore TM28, and despite sending it for repair, the problem recurred. Additionally, during the repair process, my original attachment was misplaced. Despite reporting these issues to the service team, I have not received any response to my emails, and there has been no effort made to rectify the situation. This has been a frustrating and painful experience for me, especially considering the expense of the flashlight and the additional courier charges incurred for the repair. I am disappointed not only with the inadequate repair but also with the misplacement of the attachments by the Nitecore team.

Just tried to make a purchase, and when I was going through the payment process I entered my payment info on the website and then was redirected to some kind of donation page from PayPal for a Rodger Donoan. Then I was asked to re-enter my payment info for this PayPal donation page. This is a red flag. Why do I have to enter this info again on a completely different web page? Suspect. I was suckered in by the ridiculous price the item was being offered at as well. Like 1/3rd the price. Stay away. Was looking to buy the Olight Marauder Mini at $90.00, which is 1/3rd the list. Unheard of. This is a suckers play. Stay away from this shady site.

Since 2013 our household has purchased a number of Nitecore flashlights for use in both our house and vehicle. During this time we thought we were paying a premium price for sturdy, well-made products that would last. But after a recent experience with one of their products failing due to poor quality, we've changed our minds about this brand, especially after their disappointing response. One of the lights we purchased in late 2019 (which was delivered in January of 2020) began failing late last year. It had seen only careful, intermittent use in a kitchen drawer. If the light had had a total runtime of an hour by that point we'd be surprised. And yet the light was suddenly flickering on the highest setting. We did a bit of research online and found some other accounts of this occurring, including YouTube videos about it. It was suggested that these "Made in China" products are perhaps sloppy in the way their internal electronics are manufactured and assembled. At the beginning of this year, we contacted Nitecore about what could be done about this issue. And we were disappointed that the response was "Sorry, but our warranty is only two years and you're beyond that." The fact that we've patronized the brand for a decade, purchased a slew of their products, and that in our state (Washington) there is an implied warranty of merchantability that suggests that a product should not malfunction within four years of purchase, didn't matter to Nitecore. Nitecore's solution was to offer us a coupon off the purchase of a new $160 flashlight. Or, we could pay more than a third of the original cost to send the flashlight off to China for 12 weeks to have it repaired. Neither of those options sounded very good to us. How could we now purchase another new product with the new knowledge that it might similarly fail, and that Nitecore would be stand by it? So our solution will be to sell the (working) Nitecore lights we have on eBay and to permanently depart the brand, never to return. We regret buying from Nitecore in that they do not stand by their products or value their customers. We've filed complaints with the state's Attorney General and the BBB (which Nitecore just ignored) and will be posting online reviews so that other customers may be warned that while Nitecore sells at a premium price, they do not seem to make premium products that last. Nor will they be that concerned when their products fail after a relatively short time. We take meticulous care of the things we have. And we're confident that there is nothing we did to this light to cause it to malfunction in this way. And yet Nitecore is not standing by the quality of their product. Our money didn't break after we gave it to Nitecore. Their products shouldn't break after they give them to us.

This yet another company from China that produces products that start off great, AND THEN STOP WORKING. Glitzy Marketing, and Shiny Products that look cool, BUT BREAK EASILY. Once broken - THERE IS NO SUPPORT, let alone NO Support in the United States; THERES NO USEFUL INFOMATION on their website. My MT1A Flashlight, started off great; Then I changed the battery.... IT STOPPED WORKING Tried various AA batteries on the chance that some were slightly different - DID NOT WORK Tried extending the spring - DID NOT WORK So now I have an expensive flashlight That does not Work AND No company Online Support No telephone support (Unless you CALL CHINA) Have to try Emailing China about the warranty This is a lousy customer experience, and as you can READ on the other reviews, not an isolated occurrence. AVOID - There are better alternatives made in the USA

I have used many TacLights throughout my life, starting from the Navy, private security, and SRT work. I saw this add from Nitecore for a 4400 Lumen EDC light for about 130.00. I was very skeptical but I had to at least give it a try. 4 years later, I still use the same light while on duty and when I am traning with my SRTeam. I had a PowerTac, Fenix, the popular Streamlight and Helius. I know there are more out there but my i4000R is by far the best I have used. I am now looking at getting the new TM12K in a few weeks. I definitely recommend Nitecore to anyone...especially security and law enforcement.

Nitecore UT27 head torch. Bought 2 items and both had broken hinges within 5 uses.