Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.
Tam dealt with my enquiry promptly and effectively.
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newtonproperty.co.uk739 total • Write a review
US
Dealt with Ewan re obtaining a refund from Newton following sale of the property. He was always quick to respond, explained exactly what I needed to do on my side and how long things would take. Couldn't ask for better service than this. Much better than the previous property management company who used to manage the property. Leaves me with a good, customer-friendly impression of the company.
Date of experience: April 4, 2025
Can’t believe how terrible communication is with Newton!! Won’t take calls and no call back as promised, new Portal and email response times not fullfilled.. increase in management fees doesn’t seem fair for the service they are providing.
Date of experience: March 28, 2025
US
Tamur was so helpful, knowledgable, efficient and managed to majorly reduce the stress I have been under trying to fix all my account problems with Newton. I had been trying to get in contact for nearly two months as my account was not correctly set up initially and I had no access to my information. I had emailed and had no response after getting a generic email to say I would be contacted within 48 hours. I had then phoned a few weeks later stressing the problem with my online account and my inability to be able to view my bills or know how much I owed or would be charged going forward with the fees. The girl I spoke to on the phone was unhelpful, patronising and assured me that the problem would be passed over to IT to amend and that she would have my property manager call me the following day, I never received this follow up call and my account was never fixed by IT. Tamur has restored my faith that there are competent people who work for Newton. Thank you again to him for all his help and patience!
Date of experience: March 25, 2025
US
Jamie was most helpful in sorting out the problems associated with the loss of DAB reception following the storm earlier in the year, by putting me in contact with the aerial people with whom I could discuss which signals were now coming through the aerial sockets in the flat; an additional aerial is being installed that will hopefully pick up the signals from the appropriate BBC transmitter.
Date of experience: March 25, 2025
US
Jack from Newton Management has been great—professional, kind, and always quick to respond to my questions. He handled a big storm damage claim really well, kept me updated, and made sure urgent repairs were sorted. Even with a slight delay from the contractor, Jack stayed on top of things and got the roof fixed promptly. Really happy with his service!
Date of experience: March 24, 2025
US
RIP of company allowed to have management contract for life started at 30.00 quarter now at 62.69 a quarter options need to be given so contract can be put out to tender after every 5 years due to above they can charge us what they want.
Date of experience: March 21, 2025
I emailed to enquire about my new registration and Debbie was able to provide advice and guidance to me with very quick email responses. I’m very happy with the information and service I received today. Thanks again Debbie
Date of experience: March 21, 2025
Ewan Kelly, Property Manager has now taken control of issues. Great improvement on previous Managers
Date of experience: March 20, 2025
Had a call with Debbie about setting up my account with Newton, very helpful and patient!
Date of experience: March 19, 2025
