Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.
Tam dealt with my enquiry promptly and effectively.
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US
We have recently appointed Newton as a new factor and have been very impressed with the prompt, professional and friendly service we have received from Sharon and Rachel. Sharon has been extremely accommodating and all requests we have made have been met on time. We look forward to working with Newton Property Management.
Date of experience: April 1, 2022
I would like to extend my gratitude to Lynsey Riggans, Associate Director of Newton Property who has carried out her duties in a helpful and professional way in relation to our development of over one hundred flats.
Date of experience: March 31, 2022
Recent experience indicates Lynsey Riggans, an Associate Director with Newton Property Management is a person of exceptional skills. She is an excellent negotiator, manager and diplomat…a true asset to any company.
Date of experience: March 30, 2022
I had only just contacted our Property Manager, Melissa, to advise of door entry and door bell malfunction, when I found myself talking to a contractor outside our building’s front door entrance, attending to and rectifying the problems in a most cheery manner too. Service could not have been faster nor better!
Date of experience: March 29, 2022
US
Been with Newton property management for a number of years and our current management agent is John Hempstead. I’ve always had excellent responses from Newton and John when reporting any issues. I have to say that John Hempstead has been the best agent to deal with in terms of getting the job done! Recently I reported a loose roof tile and it was repaired within a week, a bulb was replaced within a day which is a superb service to have. John always provides excellent customer service and clear communication. Newton are great value for money and excellent property factors as our development looks great compared to some. Recommended highly.
Date of experience: March 25, 2022
I would like to thank Laurent Chanas once again for the help received today ! Such a polite person , prompt with any queries , and a genuine interest in the client which is often hard to convey via email but this individual manages to do just that ! A true star and a credit to your company!!
Date of experience: March 23, 2022
Total shower of $h!t. Zero stars if possible but it's not! Where to begin. First of all, they refused to give my solicitor full information of the fees and services when purchasing the property, First Red Flag. One property in our development has a sizable debt which holds us all ransom to continue with the factoring. We have asked for a breakdown of the debt but they tell us they can't give us that information as it's not our debt, but we are liable for it. Even though they have an NLP notice on the sale of that property to recoup the funds, they want us to pay it off before we can exit the contract, Second Red Flag. Our development is a Victorian tenement. Nearly all the communal windows are broken letting in wind and water. But this is not deemed ‘necessary work’ to the building. Third Red Flag. Boundary walls in the garden have fallen down. They know about this but this is also not deemed necessary work. Fourth Red Flag. To replace a lock and have 14 keys cut they quoted £450 WTAF! Let's do a fair costing; £11.99 for the lock plus £10 a key cut. Fitting costs might include £80 call out charge and £40 fitting let's say as it's not even 30mins of work. So that’s a total of £271.99 and let's face it keys will be cut cheaper! Nearly a £180 over-inflated price. Also they could charge us an extra 10% as the work is over £150 if you read the contract.Fifth Red Flag. Building occupants asked for gutter downpipes to be fixed or replaced. This has not been done, but a gutter clean was done £180... Gutters didn't need to be cleaned, But there is still water pissing out the downpipes when it rains causing damp. Sixth Red Flag Building occupants request storm damage repairs to be done and it’s a big job this time. Replacement gutters and some slipped slates and we suggested that as scaffolding would be needed they could arrange to check over the pointing and get it all done at the same time. 3 months and nothing has been done and when we asked for updates we have received nothing. Seventh Red Flag They pick and chose who and when they will get back to you. One owner emails on Sunday and is responded to on Monday. Another emails them on Thursday and still nothing by Wednesday. Eighth Red Flag To put it simply, this level of service is not acceptable! If I did my job so badly I'd be unemployed. We pay fees for them to chase these things and manage them on our behalf. Meanwhile, I have to call and email them to simply get an acknowledgement and nothing is actually sorted out. Tell me can I send them a bill for my time? My Rates are £35ph! Don't worry we are binning them as I post this. They are a total waste of time money and energy. And I would avoid them like the plague! Newton property mismanagement more like! In your response to we have been requested not to carry out work on the building roof and gutters. This is rubbish! By who? We haven't even received the one quote yous have gotten. As a building we would of been happy with 2. 3 nearly 4 months his past with water getting into the building and yous haven't done a thing! And the gutter cleaning carried out the the down pipes are jammed packed. This is why we are having the building unfactored. We pay fees for slow and no response. Meanwhile Ross has A P&J article out about roof and gutter mantiance. But instead of calling or emailing me back. You only respond on a public review webpage. Shows your customer service and all it's failings.
Date of experience: March 23, 2022
Had some queries on my invoice regarding the allocation of charges, Michael Mullon was extremely patience and helpful to provide the background and details. Excellent job well done Michael !
Date of experience: March 16, 2022
Very quick and helpful service. Micheal dealt with my query was very simple and straight forward
Date of experience: March 15, 2022
Sam Stewart has been very responsive in all matters. he has provided information and assistance in a timely manner on every occasion.
Date of experience: March 15, 2022
