Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.
Tam dealt with my enquiry promptly and effectively.
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newtonproperty.co.uk739 total • Write a review
Very helpful staff, quick to respond and have not had any issues with their services to date. Would recommend
Date of experience: March 11, 2022
Excellent services by the company. Had some issues, but Mr Laurent Chanas from the team rectified all issues very professionally. Thanks very much - Recommended…
Date of experience: March 8, 2022
Very poor experience with this company. I honestly do not know what I was paying them over £60 a month for (a small 1 bed flat), as to my knowledge they seemingly did very little apart from cut the grass in my development. They just seem to charge more and more without any visible service. And when I sold my property they suddenly gave me all sorts of charges which I could not make sense of and got very short when I queried these extra charges. Never again will I purchase a property that has anything to do with this company.
Date of experience: November 9, 2021
Laurent has kept me in touch after a few problems and would like to thank him for his help. Pleasant, helpful, and answered all my questions. Well done, Laurent.
Date of experience: October 12, 2021
Great staff, friendly and efficient. Better than any other factor i have dealt with.
Date of experience: October 7, 2021
After a few factor changes - Newton Property Management has taken over the maintenance of the estate. So far i cant fault them. Lewis is always on hand and can be contacted easily by phone or email, he always keeps you updated with any queries you have in a professional and timely manner.
Date of experience: September 30, 2021
A score of minus 5 is more accurate! I wrote the above review in September last year and issues raised and warbled over back then, remain unresolved today! Owners have been charged for removing bulk items that the owners actually removed themselves and after Newton was provided evidence and witnesses that the contractor has presented false invoice, they offered a 'goodwill' refund of 50%!!! Owners were charged in full for services reduced by over 80% during lockdown (notice exists of this reduction provided by the contractor) and after much ado Newton refunded 20% stating that businesses are struggling!! Newton are biased in favour of the contractors and their clients, who pay them nearly £30,000 per annum just for management fees, perform weekly litter picking, paint communal areas, paint numbers on the parking spaces, clear up dog sh!t, sweep paths, repair communal door locks, pay for leaf blowing during a gale, pay more in costs for communal lighting than the entire energy consumption in one household, pay for repairs which need redone shortly after being repaired and receive another repair charge for the one repair, are told letters have been sent out yet I never receive them and when asked to be provided a copy of letters not received they ignore this request, etc, etc. Newton do not challenge the poor services of the contractors they deploy in favour of the persons paying both Newton and the contractor. Newton advised that "everyone knows someone that is touched by this illness" when made them aware that I was battling aggressive cancer...with consideration to their favouring the contractors as denoted above plus the positive reviews, Newton is clearly biased against the disabled client. This is neither professional nor lawful.
Date of experience: September 9, 2021
US
EVERY quarterly invoice is missing about half of the regular transactions for that quarter. In addition they are invoicing a Fabric Fund prepayment in full knowledge that scheme operated has not been adequately specified or sanctioned. Their billing operation is shambolic, the worst I have ever seen, they don't care. They will blame "standard procedures" / "industry standards", irrespective of how stupid the outcome. A prime example why this sector needs additional regulation. Thank you for your reply of 23rd November; My opinion / rating remains unchanged.... Generally accepted understanding of "Actual Costs Incurred" is "Cost of Work Done / Service Received IN RESPECTIVE BILLING PERIOD". This is NOT what was invoiced, period. Every invoice was INCORRECT / WRONG / MISLEADING, ( missing multiple transactions) produced to a standard Newtons management deem unacceptable for their own reporting...! Its sloppy work, easily fixed but they don't care and refuse to change. With respect, there is NO SUCH PROVISION in the Deed of Conditions for a Fabric (or any other) Fund, I suggest you read the Deeds. Newton have implemented an (unenforceable) major prepayment scheme, without either owners sanction or adequate specification, and failed to challenge the whims of one unauthorised individual in full knowledge. Disgraceful.
Date of experience: September 7, 2021
