Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.
Tam dealt with my enquiry promptly and effectively.
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I recently sold a flat factored by Newton and managed by Hayley Robertson. She has been very hands on throughout the entire process, quick to answer emails, and helpful at every instance. Top notch.
Date of experience: May 16, 2025
Robert Gilfillan has been very helpful and patient in sorting out my payment arrangements and has been also flexible and understanding, many thanks, Greg of Castlebank Place
Date of experience: May 15, 2025
I had a blocked drain. I called our Factors, Newton, and our property manager Hayley Robertson was very calm about the issue and immediately contacted their drain specialists who arrived the following day. Hayley kept me updated throughout the tricky operation and made life a lot easier. Really good customer service.
Date of experience: May 14, 2025
Great service provided by Robert Gifillan.Unfortunately cant say the same about Aberdeen. Robert is a real asset to Newton.
Date of experience: May 12, 2025
I have been dealing with Lana since the beginning of this year when Newton took of the management of our development. I have found here to be prompt in addressing my concerns and proactive in dealing with any issues arising, has put plans in place to solve any outstanding matters and always keeps me informed of progress. I am looking forward to seeing all of her plans coming to fruition.
Date of experience: May 11, 2025
US
Nothing short of extortionists. Cancelled the AGM as soon as they took over the estate and not running a committee. Which I’m pretty sure is against what is written in my deeds The previous factors sent out a yearly budget which was then broken down per household to pay for the year, no issues with that, if something happened they would consult you Most letters are harassing in nature. I had loads of bother from them when I had a works van, at one point the factor called the company I worked for (number on the side of the van) even thought he spoke to a neighbour who told him who I was and I was at home at the time. What repairs are carried out are sub standard with no accountability. There is no newsletter showing work carried out there is no community engagement (until recently they went ahead with works which the people staying there disliked, they have now asked everyone what they should do, to charge us twice for their mess). We did this! Pay us this! They dictate to you, they aren’t a service provider. I feel unwelcome in my own home it’s the worst part of staying where I am.
Date of experience: May 9, 2025
