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Review summary
Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement.
Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation.
Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management.
Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
Hannah was honest about the (lack of) progress with Northwest. I sensed Newton has not been strict enough with the company on the UPVC works which have been frustratingly interrupted.
Gregor Mullin dealt with my enquiry about satellite dish fast, effortlessly and efficiently I am very happy with the response I received and my concern about a property issue was rectified the same day. Thank you.
After living here for nearly 8yrs it was nice that Gavin Jeffrey actually came to see me, and better still, resolved one of my issues within days. The stars I gave were for him, not Newton as a whole.
Since Kate has taken on our building within Newtons' portfolio, we have at last seen some proactive action. We had an owners meeting in March, which Kate initiated, and since then, we have seen many owners concerns being actioned and progressed. Kate is very approachable and informative and has shown that she wishes to help deal with clients concerns. I am very happy she is our contact within Newton Property.
I had asked Newton for their proposed new common stair electricity supply price a few weeks ago when they said they were planning to change it in July. I got a reply:-
"Hope you are well.
Please find the information requested below.
MPAN – 1800054551256
EAC – 1,959
Unit Rate – 24.53p
Standing Charge – 188.11p
Just something to note, the contracts are in the Name of Newton Property for the benefit of the co-owners. As such the rates are not within the scope of the energy price cap and therefore not comparable to single domestic supplies that are protected by the price cap.
If you have any questions on the matter, please let me know."
_________________________________
Naturally I replied as they are putting up the standing charge to over 3 times what it currently is. They're not justifying the reason for this at all: they currently have the bill in their name:-
"I was well, thank you, until I saw your proposed stair lighting electricity tender!
Currently we are 59.23 pence/day standing charge and 25.886 pence per unit.
I feel that there is no need to change supplier, especially as you have ironed out your company's past problems."
_______________________________
My reply was sent on Friday at 1322.
And no reply so I'll give a review.
Our building is 4 flats.
Maybe this sort of thing is standard in building factoring. Clearly there's a much smaller share to pay per owner in bigger developments, but I'm not keen on their sharp practices.
It'll be really interesting to see how they try to justify this publicly.
__________________________
Monday 16 June 2025.
You're saying I'm a bit unreasonable to expect a prompt reply!
I think it's very unreasonable that I had to deal with three instances of debt collector proceedings in respect of bills which Newton's procedures failed to pay timeously despite Newton being paid a management fee.
I think it's very unreasonable that a factor proposed to put a 200% increase on electricity standing charges.
I await your response and the process for rejecting your proposed new supplier.
Thank you.
Justyna has been our Property Manager a few months and she is great to deal with. Emails are answered promptly and requests are dealt with quickly. She has a genuine interest in her clients and has their interests at heart.
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