Review summary

Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

M
Robert Gilfillan

I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.

EL
Genuine customer review

This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!

S
Good customer service

William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.

L
Parking issue

Tam dealt with my enquiry promptly and effectively.

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All reviews

739 total • Write a review

Showing 11 - 20 of 735 reviews
DG
5 out of 5 stars

Very prompt reply and action

Very prompt reply and action from my new Factor Tamur. Normally I have to wait for any reply and then wait further for action.

Date of experience: June 26, 2025

RA
3 out of 5 stars

UPVC

Hannah was honest about the (lack of) progress with Northwest. I sensed Newton has not been strict enough with the company on the UPVC works which have been frustratingly interrupted.

Date of experience: June 26, 2025

EZ
5 out of 5 stars

Gregor Mullin dealt with my enquiry…

Gregor Mullin dealt with my enquiry about satellite dish fast, effortlessly and efficiently I am very happy with the response I received and my concern about a property issue was rectified the same day. Thank you.

Date of experience: June 24, 2025

sm
5 out of 5 stars

Excellent service

I made a request to Lauren haggarty to have a repair done to a communal door lt was carried out the same day thanks for an excellent service

Date of experience: June 24, 2025

TM
5 out of 5 stars

I have been dealing with John Mann and…

I have been dealing with John Mann and he has been so helpful in solving an issue with the estate. Can't thank him enough. South park village

Date of experience: June 20, 2025

SM

S M

US

5 out of 5 stars

Very prompt response from

Very prompt response from Zac Inglis. Highlighted a fault at my side then attended to the issue.

Date of experience: June 17, 2025

FM
5 out of 5 stars

After living here for nearly 8yrs it…

After living here for nearly 8yrs it was nice that Gavin Jeffrey actually came to see me, and better still, resolved one of my issues within days. The stars I gave were for him, not Newton as a whole.

Date of experience: June 16, 2025

R
5 out of 5 stars

It's all about people caring about their clients

Since Kate has taken on our building within Newtons' portfolio, we have at last seen some proactive action. We had an owners meeting in March, which Kate initiated, and since then, we have seen many owners concerns being actioned and progressed. Kate is very approachable and informative and has shown that she wishes to help deal with clients concerns. I am very happy she is our contact within Newton Property.

Date of experience: June 16, 2025

G

GK

US

1 out of 5 stars

Beware of rip off common area electricity prices.

I had asked Newton for their proposed new common stair electricity supply price a few weeks ago when they said they were planning to change it in July. I got a reply:- "Hope you are well. Please find the information requested below. MPAN – 1800054551256 EAC – 1,959 Unit Rate – 24.53p Standing Charge – 188.11p Just something to note, the contracts are in the Name of Newton Property for the benefit of the co-owners. As such the rates are not within the scope of the energy price cap and therefore not comparable to single domestic supplies that are protected by the price cap. If you have any questions on the matter, please let me know." _________________________________ Naturally I replied as they are putting up the standing charge to over 3 times what it currently is. They're not justifying the reason for this at all: they currently have the bill in their name:- "I was well, thank you, until I saw your proposed stair lighting electricity tender! Currently we are 59.23 pence/day standing charge and 25.886 pence per unit. I feel that there is no need to change supplier, especially as you have ironed out your company's past problems." _______________________________ My reply was sent on Friday at 1322. And no reply so I'll give a review. Our building is 4 flats. Maybe this sort of thing is standard in building factoring. Clearly there's a much smaller share to pay per owner in bigger developments, but I'm not keen on their sharp practices. It'll be really interesting to see how they try to justify this publicly. __________________________ Monday 16 June 2025. You're saying I'm a bit unreasonable to expect a prompt reply! I think it's very unreasonable that I had to deal with three instances of debt collector proceedings in respect of bills which Newton's procedures failed to pay timeously despite Newton being paid a management fee. I think it's very unreasonable that a factor proposed to put a 200% increase on electricity standing charges. I await your response and the process for rejecting your proposed new supplier. Thank you.

Date of experience: June 14, 2025

N
5 out of 5 stars

Great Service from Newton Property Management

Justyna has been our Property Manager a few months and she is great to deal with. Emails are answered promptly and requests are dealt with quickly. She has a genuine interest in her clients and has their interests at heart.

Date of experience: June 13, 2025

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