Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.
Tam dealt with my enquiry promptly and effectively.
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Kiran has given us the best service and experience we have ever had from any of the factors which Parkview has used. She has understood our unique position and dealt with ALL matters extremely efficiently. She has been approachable, efficient, understanding and a pleasure to deal with. Kiran is an asset to your company.
Brandon in the Glasgow office has been very helpful throughout any issues I've had and quick to provide a response and resolution. Newton property overall is good. Their online system I still struggle with however thankfully pay online system still functions on the website
Newton property are beyond terrible to deal with , back dated electricity from as much as 3 years ago , billing items more than once , they don't listen to customer complaints , don't reply to emails of complaint , they don't reply to phone calls or deal with anything discussed in a meeting with them either. Utterly useless property managers , we've had a few in the 13 years and our building has been put into disrepair and none of the issues over the years have been dealt with. Shocking costs for cleaners who don't turn up , gardening fees which are extortionate and there is a tiny patch of grass and a small hedge the gardener refuses to maintain. Leaking soil vent stack , decaying cladding , billing repqirs which have not yet been carried out I could go on and on. How can newton take on new properties when they don't look after what they have . 15k per annum between 6 flats with no lift and no garden . I would like to give no stars to this company. Utterly appalling
If I could give minus stars I would. The worst factor you can have in Aberdeen. Had multiple development managers, who contradict each other. One even stating they are not obliged to keep developments up to any certain standard! Building was brand new and now 10+ years old. Doors and fences never been painted in that time, even though title deeds states every 3 years. Property managers only ever look at title deeds when it comes to splitting payments, everything else does not matter. They will pay contractors invoices even though they have not undertaken the work. Will also double charge you. Still receiving electricity invoices from 2020! They used to inspect the development quarterly and when questioned about a fence they said it was in good condition. Eventually got a property manager to meet me at development and showed fence for property manager to admit it was rotten and needed fixed straight away as could fall on the cars. Was going to charge development over £200 for graffiti removal, when council do it for £20. Contractor admitted to fixing panelling incorrectly, Newton paid the invoice but did not get contractor back for nearly a year to rectify their mistake. Got sick fed up getting no where with Aberdeen office, so got put through to Lewis Littlejohn. He assured me that he would deal with my complaints and queries; that I had come to the right person. Promised he would email within the next week. A month later and three chasing phone calls from myself to be told he's 'in a meeting but has told Murray to send an email'. No wonder communication is shocking if one of the main managers cant stick to his word and phone back. They are currently taking over other factoring businesses in Aberdeen which is a joke, when they cant even deal with the properties they already have. Looks like if you leave a review here then you might be lucky enough to have some correspondence..... might finally get my call back!
Kate has been fantastic at getting repairs dealt with around the estate. Communication by far has been the best yet from any management manager. Great to have you manage our estate. Thank you Kate
Terrible customer service never call back to resolve issues as agreed. Don't reply to emails and will double charge for contractor work.
