Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.
Tam dealt with my enquiry promptly and effectively.
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US
For transparency, let me preface this review by stating that the issues noted below cover a range of 18-30 months, and the “date of experience” chosen is based on the original date of review submission: 03/02/2025. Where to begin? I’ll say that it is almost comforting (in a way) to read the ~25% of other negative reviews here, some involving my development’s local office; knowing that, while it feels like we are alone, we most definitely are not and that the issues we face appear to be endemic to Newton and the negligence and incompetent management we face at my development is not the result of any one particular individual, but a whole host of individuals at all levels. Over the last 18 months specifically, I have engaged with no fewer than 5 development managers, 4 members of senior management and numerous local/national administration staff. All too often, correspondence either goes ignored, is passed on to someone else to deal with and is then forgotten about or is dealt with at a glacial pace or in a manner that suggests Newton couldn’t care less. One such issue, involving said property management company actually having the correct keys for my development is still outstanding… an essential basic requirement, you’d think? Whether it is issues with communal electricity billing, grounds maintenance quality, cleaning work, internal works, external works, waste management, billing/invoicing, the tendering process, contractor oversight or development manager input and senior management engagement, Newton fails on every single level over and over again. It is highly concerning to note that other developments and owners are, right now, facing the same issues as my development, and in response they receive argumentative and combative comments from Newton. High staff turnover seems to be par for the course and a lack of responsibility is rife - with senior management promising improvements and solutions, only for them to vanish off the face of the earth and re-appear with a new internal promotion and zero responsibility. Newton will no doubt respond to this complaint noting that they have engaged over the last 18 months (which of course they eventually have, I don’t dispute that) and are working to improve things (which, again, yes they keep saying they are), but the fact that almost 3 years have passed in some instances and we still await positive outcomes, responses and essential repairs, suggests a serious lack of input and care. I’m not one to publicly name-and-shame, but the lack of service, pure negligence and mismanagement my development has received from Newton in the 18 months I’ve had a personal stake is astounding. While things are (very slowly) taking a more positive turn under the new development manager, who I feel is doing their best with little to no support, it remains to be seen if Newton can effectively find resolutions to all of the outstanding issues, oversee their implementation in a timely manner and, crucially, rebuild trust with owners. While management fees have increased some 300% since late-2020, what we receive in return has fallen off a cliff. It can’t continue like this and Newton must do better.
Date of experience: February 3, 2025
Frazer Wright and his team were superb and efficiently and most importantly fast instructing a replacement of the boundary fence I now sit my armchair looking at a brand new fence. All done in two working days. Thank you Ian Gallagher
Date of experience: January 31, 2025
Really quick responses to concern over the temporary roof fix at Glasgow Harbour & constant updates but VERY unhappy at 3% fees rise as pretty sure their directors & owner won’t suffer a drop in their profits! Not a bad response to my review either, other companies can be very dismissive. Point to note they were back on the roof again so it’s heartening to see them keeping a close watch on things, plus their responses to my concerns & queries are always very quickly dealt with while previously they were not quick, or not dealt with at all. Hopefully this trend will continue. Still concerned as to how I can fund a 3% increase on top of every other business putting up their prices. The phrase ‘you can’t get blood from a stone’ comes to mind.
Date of experience: January 31, 2025
US
One of the best Property Management companies I have dealt with. In particular the service from both Melissa and Haley has been exceptional. Very responsive, resolve any issues promptly and have great experience in their roles.
Date of experience: January 30, 2025
I dealt with Mr Brandon Cochrane who was first class in terms of his efficiency and polite, friendly manner. My queries were answered promptly and clearly. He was a pleasure to deal with.
Date of experience: January 30, 2025
I would like to commend Tamur for his exceptional service and professionalism. His swift response time and quick turnarounds are truly impressive, ensuring that conversations are always productive and efficient. Tamur’s attention to detail stands out, as he carefully and patiently listens and addresses different aspects of the discussion, leaving no room for ambiguity. What sets him apart is his genuine aim to help, making every interaction feel supportive and solution-oriented. Thanks to his efforts, my overall experience with Newton regarding my inquiry was very pleasant, making him a valuable asset to your team.
Date of experience: January 30, 2025
Following the storm on Friday 24th Feb, I had to rely heavily on Newton Property to advocate on my behalf and negotiate speedy assistant from contracted partners. They did not let me down. I felt supported and reassured by their regular contact and they did exactly what was necessary to get me the immediate help my property required. Special thanks to my designated property manager, Kayleigh McLachlan, for her perseverance and care throughout and thank you also to the wider team working on my behalf.
Date of experience: January 29, 2025
