Newton Property Management receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I contacted Robert Gilfillan regarding an issue I was experiencing whilst paying for my quarterly statement. Robert was very understanding and accommodating, he was responsive and assuring. Couldn’t be happier with the finance dept of this organisation. Thank you Robert.
This is a genuine review from a genuinely impressed customer of Newton Property Management. Robert Gilfilan spotted something irregular on my account and sorted the issue, effectively. For that and for restoring my faith in humankind, I am grateful!
William gave a very quick response to my email enquiry and answered it fully and helpfully. Thank you.
Tam dealt with my enquiry promptly and effectively.
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newtonproperty.co.uk739 total • Write a review
I had a question relating to my buildings insurance. I contacted Tamur, who gave me a very quick response and a first class answer providing all the information I needed.
Date of experience: February 17, 2025
The new reporting mechanism for issues/faults has hugely improved my experience. Issues raised are being addressed timeously & followed up. Communication is 100% better! Thank you Brandon in particular.
Date of experience: February 17, 2025
I have dealt with Newton Factors, Aberdeen for several years now, anytime I phone for property maintenance , it is attended too. Lewis and staff are very helpful. Hilda Forbes
Date of experience: February 14, 2025
US
Hannah Henshall is an outstanding property manager. When communicating with Hannah I found her to be extremely well versed, knowledgeable and someone who actually cares that your property is well managed and maintained. Hannah goes above and beyond and this industry sector is lucky to have her. Any requests are followed up promptly, efficiently and her polite manner is exemplary. Hannah you are one in a million. If I could give you 6 stars I would. Thank you.
Date of experience: February 12, 2025
Nothing but praise for Newton Glasgow branch after recent dealings with them. Absolutely 1st class. Post-covid, our business ran into difficulties and for the next few years we were really struggling financially. The arrival of newborn twins just increased our pressures. It was a period of extreme stress. During this time we fell significantly behind in the factors fees due on our home (amongst a load of other bills), and didn't particularly deal with it very well, burying our head in the sand rather than communicating better than we should have. When we got back on our feet some time later, we had already agreed a CCJ arrangement with Newton to pay back the outdated amounts, which completely wrecked our credit scoring. The good news was that we managed to pay off this amount in full only a few months into the agreement, however, as we continued to stabilise with some better fortunes. As there were some special mitigating circumstances at play which explained the historical situation, Laurent from accounts took it upon himself to personally write to Newton's legal team explaining the situation and requesting the possibility of the CCJ being completely wiped from our credit file upon settlement. He is an absolute credit to the Company. His compassion and understanding really gave the service that extra mile & personal touch, and i cannot thank him enough. We are now able to obtain a mortgage for a bigger property to house the new additions to our family due to a solid credit score. Thanks again to Laurent & Newton.
Date of experience: February 10, 2025
When my request for help was answered the issue was dealt with very quickly. I contacted Newton Property for help on a Tuesday and got a response on Thursday and by Friday evening my ceiling was fixed. Charlotte checked back in and kept me updated throughout the process so I felt comfortable that it was being dealt with.
Date of experience: February 10, 2025
This company does not even deserve 1 star. We have had water ingress for over 2 years. Newton took over the factor in December 2023 and we are still waiting for this issue to be resolved. Email trail going back over a year from all residents looking for action and no further forward. Emails and calls ignored with little to no response. Meeting in December with residents were "Ewan" accepted responsibility for his short comings...and still no further forward. Recent communication was to inform of fee increase, we have been paying for absolutely nothing from them apart from paying our close electric bill. Absolutely horrendous experience with this so called company!! Looking at the reviews on this site, you seem to only get a reply if you give them 5 stars!! And a better response to a 5 star review than response to emails regarding your properties essential work. Gourock homeowner.
Date of experience: February 10, 2025
Outstanding issues for over 14 months, no response to emails, promises to address problems with silence for weeks. Worst experience ever and considering raising a complaint with Scottish Tribunal - our building damaged since 2023
Date of experience: February 5, 2025
Re “New Factor in Inverness” Still no answer to our damaged wall in Fochabers , it’s been over a year now and nothing !
Date of experience: February 5, 2025
