Fab cases
Bought with a great discount, quick delivery, great service, cases look fabulous in khaki, can't wait to use them!
4.2
Great
355 reviews
5-star
4-star
3-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Nere Travel receives consistently positive reviews. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Suitcase is excellent but was delivered…
Suitcase is excellent but was delivered with all the zips open.
Fabulous bags
Fabulous bags
The hotel works well.
The rooms were clean. Beds comfortable.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
neretravel.co.uk
All reviews
355 total • Write a review
Showing 341 - 350 of 351 reviews
KM
Zipper broken on first trip
Zipper broken on first trip. Do not recommend.
Date of experience: April 26, 2024
A
Anthea
US
Absolutely shocking service
I ordered a carry-on case and packing cubes from Nere in January 2024. Despite an email update saying the goods have been dispatched, the courier company has no record of the parcel. Since then, I have emailed (seeing as Nere doesn't have a phone contact) on multiple occasions. The response from Nere? Silence. I am beyond outraged. Shoddy customer service and no way to receive the goods that they've accepted payment for, or secure a refund. It's disgraceful.
Date of experience: April 8, 2024
JN
Ordered Wednesday arrived Friday…
Ordered Wednesday arrived Friday morning 5/5 for delivery and the suitcase 😀
Date of experience: March 15, 2024
KM
The WORST customer service
The WORST customer service. I’m horrified about the complete lack of care or respect for their customer when trying to return a product! Definitely not worth buying from.
Date of experience: February 12, 2024
HM
Absolutely shocking customer service
Absolutely shocking customer service, requested a return over a week ago and case has still not been uplifted, have repeadly contacted customer service and getting no response, cannot find any other way to contact this company to return my item!!!!!!
Date of experience: February 1, 2024
N
Natalie
US
DISGUSTING CUSTOMER SERVICE
The absolute WORST customer service I have ever experienced. My suitcase was shipped 2 weeks after placing my order. I contacted them multiple times asking where my order was and I even requested a refund because I knew it wouldn’t arrive in time for my holiday. They ignored all my emails and the suitcase was delivered to my local Post Office while I was on holiday. When I returned, I visited the Post Office and told them to return the package to the sender… 3 WEEKS AGO. I am still waiting to be refunded. I have contacted the Customer Service team and when they feel like responding, they keep telling me they haven’t received it. Please DO NOT order from Nere!! They are clueless and don’t care about their customers AT ALL. I’ve been left with no choice but to contact my bank for a refund!
Date of experience: January 29, 2024
Z
Zhane
US
Order not dispatched & Customer service AWOL
Honestly they have such terrible customer service. It’s been a week since I’ve made my order and it hasn’t shown on my account and no response from their customer service team at all! I’m going to have to bombard their socials until they answer me at this point as I’ve spent over £100 on suitcases that I’ve had my eye on for months. Will not order for them again and if I hear nothing I will be contacting my bank for the money back.
Date of experience: January 1, 2024
SR
My card was charged £100+, there's no order confirmation and customer service has been unresponsive
My card has been charged, I never received an order confirmation and it's not even on my account! I've tried numerous times to reach customer support but there's dead silence. Not even their Instagram or Facebook is responsive! Very frustrating as now I need to buy another suitcase last minute for my flight. Please be careful when ordering from this company
Date of experience: December 4, 2023
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