Nere Travel
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DISGUSTING CUSTOMER SERVICE
The absolute WORST customer service I have ever experienced. My suitcase was shipped 2 weeks after placing my order. I contacted them multiple times asking where my order was and I even requested a refund because I knew it wouldn’t arrive in time for my holiday. They ignored all my emails and the suitcase was delivered to my local Post Office while I was on holiday. When I returned, I visited the Post Office and told them to return the package to the sender… 3 WEEKS AGO. I am still waiting to be refunded. I have contacted the Customer Service team and when they feel like responding, they keep telling me they haven’t received it. Please DO NOT order from Nere!! They are clueless and don’t care about their customers AT ALL. I’ve been left with no choice but to contact my bank for a refund!