9 months ago
Great customer service. You will be satisfied no mater your situation.
9 months ago
My dog loves olli! Easy transition and stress free delivery
Order is late. Have been waiting for it since July 30th. Tried getting in touch via email and phone, since the chat has been down forever. A very expensive product and a terrible customer service.
My dog likes Ollie’s so far. He’s picky so time will tell if he will continue to eat it.
Juanito the NJ Cardigan Corgi was on a self-imposed hunger strike for 3 months - he barely ate. My closet if full of uneaten high quality kibble and cans. After $1500 of vet bills/lab work I finally tried Ollie - he loves it!
The appearance of the Ollie food. It didn't look like the other "fresh" food, wet sawdust in a bag, saturated in yellow water which I drained each mealtime. My two boys (both rescued Chihuahuas) didn't find any chunks of anything to chew on. It would be great for recently weaned pups or toothless elder dogs! They just didn't like it. They loved Ollie first bite! All varieties, bowls were licked clean! We are so glad we switched to Ollie!!!
Ollies food has helped my dog's stomach so much. He's so shiny, happy, and rowdy! Thanks for fueling my pup :)
It was super easy to order or to make any adjustments to the order. Like changing the meals or how often them come.
Be more specific on fresh food. For example yes say half a pack but how many oz??? I don’t see any blueberries in the turkey one, I did my first order, but not anymore.
My boy is SUPER picky. He only liked 1 flavor. I emailed customer service, received a response within the hour, they overnighted food so he wouldn't run out. The customer service is superb and my picky eater is happy.
The customer service has been good. I have been experiencing non-stop issues with the APP on my phone & tablet, but everything works on the computer. I sent messages to CS and they responded fairly quickly to help me. The APP is still not working properly on my phone/tablet though. My dogs love the food and it's less messy than one of its competitors. One of my dogs was getting a really bad upset stomach with The Farmer's Dog (TFD) brand, so I decided to try Ollie. The food seems to be better, and the fussy dog no longer has a bad tummy. In fact, he attacks his food with gusto! So for the food I have to give 5 stars. The APP still sucks though!
Great customer service and Jacqui resolved issue while on phone.
Great to not have to think about feeding our dog daily and know that it’s also healthy!
Arrived right on time just as promised.
Great experience ordering my first Ollie. So glad they offer a half meal, which is a topper for my dogs other food.
My box was half open when I received it. This likely falls on the carrier, rather than OLLIE. It was delivered by UPS.
6 week between deliveries should have an exact cost for that shipment. I can not find it in the app. That could be my deciding factor on keeping this subscription. Please tell me my charge per order. Just try and cancel your subscription, it's impossible.
Love the packing on the wet food, way better than the other place I tried. My dog loves the food too. Customer service is fantastic :)
Great product and my Mr Awesome really gets excited when it's meal time... They have fantastic customer service... might be a bit spendy but ... I have had 4 Malamutes over 45 yrs and Mr Awesome is the most healthy pup I've ever had... he's 5 yrs 3 months and has been on Ollie for 4+ yrs... I attribute his health to food he eats...
I really have been enjoying my Ollie deliveries for the past month- my dog absolutely LOVES them! The first welcome package comes with the puptainer that perfectly fits their packs of food. The only downside is that they do not actually accurately calculate the amount of calories that your dog needs so when you receive the packs of food there are zero feeding instructions. I would have preferred they sent exact instructions as most pet parents end up overfeeding their dogs this way. His poops are way smaller, less frequent, and less stinky! Way better than kibble. My hollistic vet approved!
Excellent service with very professional and knowledgeable staff. I am very happy. Best in Class!
Not only is Ollie a nutritious “real food” for your doggies but their Customer Service is amazing. Having a Lab for the first time, I’ve had so many questions on food type, quantity, etc and they are wonderful to deal with. Mikayla on their Vet team gets high marks in my book. She is the best. Thank you Ollie
Based on analysis of 30 reviews rated 1-2 stars for Ollie Dog Food
“I cancelled my very first order they apparently lost my cancellation email”
“First shipment arrived with food all thawed out”
“Unfortunately based on their lack of communication/customer service and extremely delayed shipping, I canceled before...”
“First shipment arrived with food all thawed out”
“And I told her that my discover showed a refund for Liv when I was talking to her”
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Ollie Dog Food is a subscription-based service that specializes in delivering fresh, human-grade dog food directly to customers' homes. The company focuses on providing healthy meal options made from real ingredients, including meat, fruits, and vegetables, tailored to meet the unique nutritional needs of dogs. Developed by veterinary nutritionists, Ollie's recipes are designed to be complete and balanced, ensuring that dogs receive the essential nutrients they require for optimal health. Targeting dog owners who prioritize their pets' nutrition, Ollie offers customized meal plans based on individual dog profiles. Customers can easily manage their subscriptions through the company's app, which also provides access to vet support and health tracking features. With a commitment to quality and convenience, Ollie aims to enhance the well-being of dogs while simplifying the feeding process for their owners.
Ollie Dog Food receives overwhelmingly positive feedback from customers, with many praising the quality of the food and the exceptional customer service. Reviewers frequently mention how much their dogs love the meals, highlighting successful transitions to Ollie's offerings and the variety provided. The fast delivery and prompt resolution of issues are also commonly appreciated, with several consumers noting the professionalism and understanding of the staff. However, some customers express concerns about the shipping process, particularly regarding the dry ice not being sufficient upon arrival, which can lead to thawed contents. Additionally, a few dogs are reported to be picky eaters, with some not enjoying all the vegetable components. Overall, Ollie Dog Food is well-regarded for its product quality and service, making it a favored choice among pet owners.
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