My Cruises Reviews

Jorden was very professional. She answered some questions on the initial enquiry and sent through links to the two cruises. Followed up with a reminder email while we discussed the options and then answered further questions when we went to book.

Holly was very helpful and professional

Our booking was very easy to do the lady who served us Sasha Danger was very lovely and helpful.

Put my mind at ease over a worry about cabin location on ship

Able to contact MYC easily by phone , questions answered quickly.

Holly was friendly, understanding and super helpful. I really appreciated her service today.

Our initial contact was to get some advice on cruising as we have not done one before. We could not compliment Laetisha enough as she spent a lot of time finding out our preferences then proposing suitable options. This ended with us booking the cruise and the speed of communication and flight bookings etc was unbelievable making the booking such an easy and stress free process. Thanks so much to Laetisha for her work on our behalf.

Concerns dealt with immediately, . and with courtesy

Staff are always efficient and helpful

Mike helped us when flight delays would affect our return home. This was a very stressful time and Mike helped alleviate a lot of the stress. Mike also commenced the refund process as we were not able to get extra legroom seats as per original booking. I am grateful for Mike's assistance and understanding.

Jacinta was very helpful with my concern today. I have previously called about this & there wasn't an outcome until today so very happy with her customer service. Sue

So good to deal with Jaida Salt today. Fantastic customer service and so polite, friendly and helpful. This is why I keep booking with Mycruises, amazing deals and amazing staff. Top notch!!

Best of Europe 2024 - There was no communication regarding added tours whatsoever. Missed out on a few of them because we didn't know in advance. The trip was advertised with 50,000 flybuy points which I did not receive. Emails were continually sent asking for information about the points and when would receive them, but to no avail. They could not provide any substantial information as to why I didn't receive my points. Very poor service and their advertising is false. Look into any advertised perks they have as they are falsely advertising flybuy points. Extremely disappointing.

The ease and promptness that the first operator was able to respond and transfer me to the correct consultant (Rebecca), and then Pani was amazing. Cruise, booked, deposit paid and I even received my cabin number on the spot. Pani was also prompt to contact other interested travelling friends and finalise their bookings. Great experience:) We have used MyCruises recently for our Alaskan cruise adventure and the main reason why I was excited to see this deal offered through them.

Katt was lovely on the phone. She pointed me in the right direction regarding my enquiry.

Gabby was extremely pleasant and a delight to deal with, she was able to answer my question and offered further assistance whenever required

My cruise consultant Pani was very informative and was able to give me peace of mind when booking o far in advance.

I had to cancel my cruise l was told it can take up to four months for refund four months went past nothing l emailed them asking where it was not getting it $800they took

My initial contact was with LAETISHA BALDAN. She was very courteous and provided the preliminary details I sought re the tour package. After perusing the details, I called again and was helped by SOHAILA KHER. Sohaila was very informative based on which I could make the decision and booked the package. I have now paid the initial deposit. I am hoping that any future contact leading up to as well as the tour itself will also be as great a positive experience as the initial interaction.