My Cruises Reviews

Speaking to Jaida today to help me with my payment, Jaida was very pleasant, helpful and informative

Two days in a row, I pestered My Cruises support, luckily i got Gabby on the phone :), same person I got yesterday. She had me sorted and feeling confident about our upcoming Europe trip. Gabby goes the extra distance in customer support. Thank you, Gabby,

Having not done a holiday with a cruise & our own time involved before, the only real part of My Cruises that I wasn’t impressed with was that once we had made the booking we seemed to be left in the dark for some time. A simple email with what is to follow & when would be very helpful. As an aside, Singapore Air were not at their best from my previous experience with them. The air crew were great but the ground team, the age of the aircraft were ordinary. Krisfler was horrible. I tried to do the survey for them but it had expired. Thanks

Ben was wonderful to talk with and discuss my holiday. It is the first time I have planned to travel so far overseas and I am going to need help. He was patient and kind. I have a lot of information to work through. Thank you

Very polite and efficient

Travel consultant KYLE WRIGHT was very helpful, patient and informative when consulting about two cruises I was interested in--8TGRDR and 8T6RDK, back to back. As it happens I have booked same cruise with Princess Cruises as deposits made with My Cruises are not refundable which didn't jell with me. In informing Kyle he was very gracious and made himself available if any other cruise came up I might be interested in. Im very impressed with his service and want you to know. Regards, Eric Bradley

Jaida Salt assisted me with an inquiry in relation to a cabin movement in relation to an upcoming Azamara cruise. She did her best to recity the ptoblem for me which l greatly appreciated

Rachael Chandler was helpful and very efficient. She was friendly and explained everything fully. It was a pleasure talking with Rachael.

Ben was very friendly, able to answer all of my questions and made the experience a good one.

Gabrielle was so helpful and efficient, we found the whole booking process a breeze, have recommended My Cruises to friends and family.

Rachael was incredible. Extremely polite and attentive. She summed up our travel request quickly and made informed recommendations. Promptly attended to the booking once we had decided on our travel dates. We are very happy so far.

Gabby was so helpful when I had issues with my contact details and also needed payment advice. She sorted everything out quickly and was lovely on the phone — absolute gem! All sorted!!! Saved me a lot of stress.

Gabby was very helpful as I had to pay with 2 different credit cards All questions answered it was a breeze

Jaida helped me with my booking inquiry. She was very helpful and a delight to interact with.

Racheal followed up on my query on the Moroccon adventure , she was able to answer all my question’s enabling me to book without hesitation..

Lucinda was lovely to talk to As I am older and not very tech savvy she made the whole process easy and she was so patient Thanks Lucinda

Recently returned from the Wonders of Japan tour. My partner and I had a fantastic experience. The guide was so lovely and accommodating, even took small groups of us for sightseeing on his off days at no extra charge. The accommodation was clean and comfortable. The itinerary was perfect with lots to see and do but also a few free days here and there so you could take a break if needed. We really enjoyed the trip and are already looking to book our next holiday with My Cruises.

The phone was answered promptly and it was refreshing to speak to someone who was not from an overseas help desk. Ben W was incredibly helpful with loads of information relevant for what we needed. He wasn't pushy or all about the sales pitch. The process of paying the deposits and booking the flights was easy. If the tour is as good as the pre tour service then we will be over the moon!

Jaida was a real breath of fresh air to deal with and also so efficient. Never leaves any question unanswered. I would happily give Jaida high marks for her worthethics.