9 months ago
He spoke really clearly, we understand each other well.
9 months ago
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time... See more
9 months ago
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
9 months ago
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben... See more
Everything flights, Ship was amazing. Our Hotels! Especially in Paris were clean and located perfectly for our needs. Train trips were challenging but we coped. Love My Cruises. Looking to book further Cruises with Holland America however nothing on your website that suits us.
I was impressed as I did not have to wait long to be attended to and Holly was very helpful in fixing my issue. She also provided me with other information that was going to need later. She also had a nice telephone manner.
We had a fabulous trip and the itinerary was excellent with a couple of days before the cruise in Amsterdam (we added an extra night) and post cruise. The itinerary of the cruise, 2 back to back cruises, was excellent. Our accommodations in Amsterdam and Paris were beautiful, clean, modern and spacious hotels in excellent locations.
We had a fabulous trip. Just a little disappointed that transport to and from the cruise was not included, but to be fair, we were told that. Otherwise, nothing to complain about!
From initial phone call to final receipt of travel documents all on time and detailed. The Cunard Queen Victoria was first class. Had a great time and would recommend both organisations.
Loved the itinerary. Loved the Paris accommodation. Didn’t however feel that the Amsterdam accomodation Hotel Reimer was a 4 star quality of hotels that I have experienced with My Cruises. All communication with My Cruises throughout the process was very good. Would really give the experience a 4 and a half star rating.
Great ship, meals and entertainment.
Loved the package - London, Paris, Rome and Mediterranean cruise. Whilst transfers weren’t included like other companies there are often issues with these so we were happy to make our own arrangements. Rome to Rio website was a great tip from the customer service team. We arranged an extension either end of the package at a reasonable flight change fee to spend more time in London and Italy. Whilst the My Cruises portal was helpful for receipts of payments I feel this is more company facing than consumer experience enhancing. One improvement would be to place all travel itineraries and travel vouchers in here so that these are not just attached to an email. The vouchers were issued quite late so doing check-ins on internal flights and trains such as Eurostar were way too last minute to secure best seats. The numbers in our itinerary were not voucher numbers nor booking reference numbers for Eurostar so we had to request these. This took two phone calls. As we left earlier than the package we had to contact the company to get access earlier.
The ship and facilities were great as was the standard of food in the buffet. Our cabins were very comfortable and service by the housekeeping staff excellent. Unfortunately bad weather caused the cancellation of three destinations which was a serious disappointment.
Excellent. All travel arrangements were perfect.
The whole experience from my first enquiry to the end of the trip was seamless. Everything promised was delivered. I would like to call out a few staff who went above and beyond, Gabrielle Synott, who assisted with my first enquiry and booking. Renee Perry and Brayden Kemble who both assisted with extra accommodation and amendments to flights. All 3 staff went above and beyond to make my experience great
We had a wonderful 7 days on the Blue Lagoon cruise. The Captain and the crew were so helpful and friendly. We met some lovely people and really enjoyed visiting all the islands and sharing the Fijian culture.
The cruise was excellent. The tour director was good for the Rockies.
We loved the way our holiday was extended at both end for a minimum amount. Your agent told us about all day checking in at Dubia. The hotels we were allocated were in great locations. If I had to be picky it would have been nice to have breakfast in London. We were disappointed we didn't get to Santorini as planned. Thank you for a great holiday
Cruise line was excellent, high praise for Holland America. Ports of call were great with well organized tours. Train journeys were a bonus. Clearer arranged options for transfers could be offered. Also arriving at Rotterdam and 1hr to get to station was cutting it a little fine. Overall our experience with MyCruising was highly positive and would recommend.
We had a great time on the cruise everything was well organised from the moment we booked the cruise and hotel were great! I would Kylie Thessman who took our booking was fantastic! Very helpful, professional and made our booking seamless!
Lucinda was friendly polite and helpful
Ben was extra helpful and explained things perfectly.Very knowledgeable and made booking a breeze.
My request was well understood by Katt Cole and the solution was well explained and all was resolved.
Katt was easy to deal with and very happy to look in to all aspects of our itinerary
Based on analysis of 133 reviews rated 1-2 stars for My Cruises
“I wish I could say I was looking forward to this trip, but so far the experience with My Cruise - China and Japan vac...”
“I had to cancel my cruise l was told it can take up to four months for refund four months went past nothing l emailed...”
“For a company in the business of travel and customer service, I expected better organization, clearer timelines, and...”
“I had to cancel my cruise l was told it can take up to four months for refund four months went past nothing l emailed...”
“Communication has been poor from the start”
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My Cruises is an online platform specializing in providing curated cruise deals for travelers seeking unique and memorable vacation experiences. The company focuses on offering a variety of cruise packages that include exclusive inclusions and bonus value, catering to a wide range of customers, from first-time cruisers to seasoned travelers. With a commitment to personalized service, My Cruises aims to help customers find their ideal cruise itinerary by showcasing various destinations, cruise lines, and onboard experiences. The platform features an extensive selection of holiday packages, including fly, stay, and cruise options, designed to meet the diverse needs of vacationers. By presenting limited-time deals and carefully crafted itineraries, My Cruises enhances the planning process for customers looking to explore popular travel destinations. With a dedicated team of cruise experts, the company seeks to streamline the booking experience and provide valuable insights into the world of cruising.
My Cruises receives a mix of feedback, with many customers praising the helpful and friendly staff who provide excellent service during the booking process. Reviewers frequently highlight the proficiency of consultants like Pani, Sasha, and Ben, noting their ability to answer questions clearly and efficiently. Many express satisfaction with the smooth booking experience and the quality of the cruises offered, often returning for multiple holidays. However, a significant number of complaints arise regarding communication issues and frustrations with specific bookings, particularly related to trips to China and Japan. Some customers report feeling disappointed with the overall experience, indicating a lack of support when problems occur. Despite these concerns, the majority of reviews reflect a positive sentiment towards the service provided by My Cruises.
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